Urgent Concern: Public Webcam Feed Found in Child’s Bedroom

Recently, I encountered a serious privacy concern while browsing the web. During my exploration on an IoT search engine, I stumbled upon a live public webcam stream broadcasting from a child’s bedroom. Alarmed by this discovery, I realized that the webcam owner appears to be a customer of Rogers, a Canadian ISP. Understanding the sensitivity of the situation, I reached out to their customer support to address this issue.

Attempting to Reach Out to the ISP

Initially, I contacted Rogers to report this troubling find. After spending approximately thirty minutes explaining the situation, I was transferred to a supervisor. Unfortunately, I was met with little assistance. The representative advised me that the matter should be handled by either Austrian authorities or those in Canada, leaving me feeling frustrated and unheard.

A Little Progress

In a recent update, I was able to make contact with the owner of the webcam, and I am relieved to report that they have now secured their feed with a password. This means that the live stream is no longer publicly accessible, which is a relief, especially considering my concerns as a parent myself.

To further escalate the matter, I have also submitted a report to Rogers’ abuse email, along with contacting the Office of the Privacy Commissioner of Canada and the Canadian Centre for cyber security.

My attempt to reach the Canadian authorities via the number provided (613-993-7267) was unsuccessful, as I struggled to get through to someone who could help. As this situation doesn’t constitute a direct emergency, my intent is to follow up through proper channels until I can find a resolution.

Community Support and Next Steps

I have been overwhelmed by the supportive responses from others in the community who offered helpful suggestions and resources. It’s heartening to see concern for privacy and child safety resonate with so many.

To summarize my action points so far:
– I have reached out to Rogers through their abuse department.
– I contacted the Office of the Privacy Commissioner of Canada.
– I attempted to contact the Canadian Centre for cyber security.
– I am considering using emergency services as a last resort if other channels do not succeed.

I plan to keep everyone updated as I navigate this issue further. Thank you to all who have shared their advice and support; it’s beneficial to have a community that cares about online safety and the protection of children.

If you’ve ever encountered similar situations or have any tips on handling privacy breaches like this, please