I bought 2 x 16TB drives today from a store today. Just got back to my office and opened one up and noticed it’s been knocked in two places. Return should be accepted, I would assume?

Title: Potential Issues with New Hard Drives: A Cautionary Tale

Today, I made an exciting purchase at a local electronics store, acquiring two 16TB hard drives to expand my data storage capabilities. However, upon returning to my office and unwrapping one of the drives, I was met with an unexpected surprise: noticeable dents in two areas of the device.

Given the circumstances, I can’t help but wonder if returning the damaged drive would be a reasonable course of action. After all, the last image clearly shows a small dent on one side. Do you think it’s justified to seek a return in this situation? My concern lies in the possibility that the hard drive might have endured a significant impact.

What struck me as odd was the lack of protective packaging beyond the standard plastic wrap. Is that typical for such purchases? Additionally, I observed that the drives were located right under the cashier’s desk rather than being stored securely in the back of the store, which, considering it’s a large computer parts retailer, seems a bit unusual.

Rest assured, I did not cause this damage myself; I transported the item directly from my car to my office desk without any issues. As I navigate this situation, I’m curious about your thoughts. Have you experienced something similar with electronics, and how did you handle it? Your insights could be invaluable as I consider my next steps.