I can’t figure out how to get my printer to scan and send to my email.

Troubleshooting Guide: Setting Up Email Scanning on Your Canon Color imageCLASS MF753Cdw

Effortlessly configuring your multifunction printer to scan documents directly to your email can sometimes be challenging, especially when encountering connection errors. If you’re facing issues with your Canon Color imageCLASS MF753Cdw, particularly errors related to SMTP authentication, this guide will help you troubleshoot and resolve common problems.

Understanding the Issue

Your goal is to enable your Canon MF753Cdw to scan and send documents via email. During setup, you’ve attempted to configure the SMTP server settings through the printer’s IP interface. However, errors such as “Error #806” related to username and password, as well as SMTP authentication errors, have hindered your progress.

Common Problems and Solutions

1. Verify SMTP Server Settings
   Ensure you have the correct SMTP server details provided by your email service provider. These include:
2. SMTP Server Address (e.g., smtp.gmail.com)
3. SMTP Port Number (e.g., 587 for TLS, 465 for SSL)
4. Encryption Method (TLS or SSL)

5. Authentication Requirements (yes/no)

6. Confirm Credentials
   Double-check that you are entering the correct username and password associated with your email account. Remember that some providers, like Gmail, require app-specific passwords or enabling less secure apps.

7. Use Correct Encryption Settings
   Your attempts to disable the “Use TLS for SMTP TX” option reduced error messages, but issues persisted. It’s recommended to use the correct security protocol:

8. For Gmail: Use SMTP server smtp.gmail.com with port 587 and enable TLS.

9. For other providers: Follow their specific instructions regarding ports and encryption.

10. Handling SMTP Authentication Errors
    The “SMTP AUTH” error indicates a failure in authenticating your credentials. To resolve this:

11. Ensure the username matches the full email address.
12. Confirm that the password is accurate and not expired.

13. If using Gmail, generate and use an App Password instead of your regular account password.

14. Enable Necessary Settings on Your Email Account
    Some email providers have security settings that block third-party devices from sending emails:

15. For Gmail: Enable IMAP access and allow less secure apps (if applicable), or generate an App Password.

16. For other providers: Check if special app passwords or access permissions are needed.

17. Test SMTP Connection Separately
    Use online tools or email clients to test SMTP settings, confirming they work independently before configuring on the printer.

18. Update Printer Firmware