Troubleshooting WiFi Woes: A Family Adventure in Tech Support

It’s been a challenging few days in the world of home networking, and I find myself in need of some guidance. For two straight days, our WiFi has been on the fritz, but that’s just the beginning of this tech saga.

The unwelcome hero of the story is my mom, who, armed with her trusty old Mac (a relic from 2011 running Windows 7), decided she would take matters into her own hands to resolve the WiFi issue. But what started as a simple attempt to fix the problem has spiraled into a full-blown tech crisis.

Her strategy involved executing a process I can only describe as “system repair” (or “obnova systému” for those familiar with Czech), with the hope of restoring both the WiFi connection and the overall health of the computer. However, the outcome was less than stellar. Upon initiating the repair, the computer rebooted and began to load files, leading me to think, “This can’t end well.”

And unfortunately, it didn’t. The system repair process became a never-ending loop of loading. Even when I tried to intervene—encouraging it to abandon the repair—it simply reset, forcing me back to the start of this unproductive cycle.

Now, I’m left wondering what steps I should take next. The computer insists that it either can’t find a problem or is unable to repair itself. It seems clear that the issue at hand is more serious than just a wayward WiFi connection.

Have any of you faced a similar tech dilemma? I could use your advice on how to extricate my mom’s computer from this mess and restore our WiFi connection at home. Any insights or troubleshooting tips would be greatly appreciated!