I’m the “tech guru” in my family, and my aunt has just made me travel across the city for an issue with the travel agency website she uses. The problem? Chrome says “The connection is not secure”.

Troubleshooting SSL Issues: A Family Tech Guru’s Dilemma

As the designated “tech guru” in my family, I recently found myself on an unexpected journey across the city to help my aunt resolve a frustrating issue with the travel agency website she frequently uses. The culprit? A nagging “The connection is not secure” warning appearing in her Chrome browser.

While I wouldn’t label myself an expert, I do have a decent grasp of internet navigation and the various pitfalls that can occur. Upon initial inspection, it seemed that the website in question, BrightSun Travel, was facing an SSL certificate issue, a common problem that can inhibit secure online transactions.

My aunt wasn’t particularly forthcoming with specifics, which complicated matters. She explained that when attempting to log in and fill out her flight booking form, a “not secure” message would appear in the address bar, leading her to believe that the site was unsafe. In an added twist, she mentioned that after entering her details, there’s sometimes an unexplained green button that shows up, but functionality halts shortly thereafter.

Faced with vague instructions and a sense of urgency, I ponder what steps could be taken to resolve this situation. My first inclination is to ensure that her Chrome browser is updated, as many issues can stem from an outdated version. I also plan to recommend using Internet Explorer as an alternative option for booking arrangements until the SSL dilemma is sorted.

In the meantime, if you find yourself grappling with a similar issue, it might be worthwhile to investigate the following steps:

1. Check Your Browser’s Security Settings: Ensure that your browser is up to date and adjust the security settings if necessary.

2. Verify SSL Certificates: If you’re comfortable navigating site details, checking the SSL certificate can provide insight into whether it’s expired or misconfigured.

3. Try Different Browsers: Sometimes switching to a different browser can bypass temporary glitches associated with a specific platform.

4. Clear Cache and Cookies: This frequently resolves many browser-related issues, including security warnings.

5. Contact Support: If all else fails, reaching out to the website’s customer support for assistance can be a crucial step, especially if it’s a recurring problem.

In these tech-savvy times, issues like these can often feel daunting. However, equipping ourselves with basic troubleshooting skills can alleviate much of the stress. I’m hopeful that with these insights, I can assist