Unable to sign in microsoft account in Edge and windows.

Troubleshooting Microsoft Account Sign-In Issues on New Windows Laptop

Introduction

Setting up a new laptop should be an exciting experience, but encountering sign-in problems can quickly become frustrating. Recently, I acquired a brand-new MSI Katana 15 laptop, and despite following standard procedures, I faced persistent issues with signing into my Microsoft account. In this article, I will share my experience and provide practical solutions to resolve similar sign-in difficulties on Windows devices.

Initial Setup and Bypassing Microsoft Account Sign-In

During the initial setup of my MSI Katana 15, I chose to bypass signing into a Microsoft account. This is a common option during Windows installation, allowing users to use a local account instead. However, after completing the setup, I attempted to sign into my Microsoft account on various platforms, including Microsoft Edge and Windows itself, but encountered recurring problems.

Diagnosing the Sign-In Problem

Symptoms observed included:

When attempting to log into Microsoft Edge, entering the email address followed by clicking on “Sync data” triggered a brief black window that appeared and vanished immediately. This prevented any data synchronization or successful login.
Similarly, trying to sign into Windows with my Microsoft credentials resulted in a small black window appearing momentarily before disappearing, leaving me unable to authenticate.

These issues persisted despite the device being new, and I was unable to utilize it fully for over 24 hours.

Potential Causes and Solutions

Such sign-in anomalies can be caused by various factors, including system glitches, incomplete updates, or corrupted user profiles. Here are some recommended troubleshooting steps:

Ensure Windows is Fully Updated
Navigate to Settings > Update & Security > Windows Update.
Click on “Check for updates” and install any pending updates.
Restart your computer after updates are installed.
Reset the Microsoft Store Cache
Open Command Prompt as an administrator.
Type wsreset.exe and press Enter.
This will reset the Microsoft Store cache and may resolve sign-in issues related to store components.
Verify Date and Time Settings
Go to Settings > Time & Language > Date & Time.
Ensure that the date, time, and timezone are correctly set.
Incorrect settings can interfere with authentication processes.
Disable and Re-enable Microsoft Account Sign-In
Navigate to Settings > Accounts > Your info.
If signed in, try signing out and signing back in.
Alternatively, remove the account and add it again.
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