Saving Files Freezes When Network Drives Are Not Connected Via VPN, Works Well When It Is Connected

Optimizing File Saving Performance in Windows When Network Drives Are Disconnected via VPN

Introduction

Setting up networked storage solutions can significantly enhance data management and accessibility within a business environment. However, integrating such systems with remote access methods like VPN can sometimes lead to unforeseen challenges, especially concerning file operations and system responsiveness. This article explores a common issue faced when saving files on Windows systems connected to network drives via VPN and offers practical strategies to mitigate related performance bottlenecks.

Scenario Overview

Consider a typical setup where a business has deployed a network-attached storage (NAS) device, such as the Unifi UNAS Pro, managed through a central device like the Dream Machine SE. Remote workforce members, using personal or business computers, establish VPN connections—here via Unifi Wifiman Desktop—to securely access these NAS drives. Users often mount these network shares locally to streamline file access.

A common issue arises when the VPN connection is inactive or disconnected: upon attempting to save files via Windows Explorer or other applications, the system exhibits noticeable delay. Specifically, a save dialog may freeze or take upwards of 30 seconds to respond, frustrating productivity. The problem disappears when the VPN is active and the network drives are connected, but leaving the VPN open continuously is not always desirable due to security or bandwidth reasons.

Understanding the Underlying Cause

Windows operating systems often attempt to verify network locations before saving files. When a network drive is mounted via VPN, Windows may try to contact the drive’s network path even if the VPN is disconnected. This leads to delays and the “freezing” behavior observed. If the system cannot reach the network location promptly, it defaults to a timeout, causing the lag.

Key points include:
– Windows attempts to access mounted network drives during file save operations.
– Disconnected VPNs prevent Windows from reaching the network drive, leading to delays.
– The issue is exacerbated when Windows tries to resolve network paths that are currently unreachable.

Strategies to Mitigate the Issue

  1. Configure Network Drive Mounts to Use Offline Files

Windows Offline Files allow network shares to be cached locally, reducing dependency on active network connections. By enabling offline caching:
– You can disconnect from VPN without experiencing save delays.
– Files can be accessed and modified offline, syncing changes once reconnected.

Implementation Steps:
– Open the Control Panel and navigate to “Sync Center.”
– Select “Manage Offline Files.”
– Click “Enable Offline Files” and restart the

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