I bought a new asus laptop, however my laptop showed bsod after 2 hours and is now in a bitlocker loop

Troubleshooting a New Asus Laptop Facing Blue Screen and BitLocker Lockout: A Step-by-Step Guide

Introducing your new Asus laptop to the world should be an exciting experience, but technical issues can sometimes arise unexpectedly. In this guide, we’ll explore a common scenario where a freshly purchased device encounters a Blue Screen of Death (BSOD) shortly after setup, leading to a BitLocker recovery loop. We’ll provide practical steps to diagnose and resolve such issues, helping you regain control of your device.

Understanding the Issue

Scenario Overview:
– The user completes initial Windows setup on a new Asus laptop.
– Windows updates are successfully installed.
– Drivers, including graphics drivers from Asus, are updated.
– Approximately 20 minutes after the updates, the laptop suddenly crashes with a BSOD.
– Upon reboot, the device is stuck in a BitLocker recovery loop, prompting for a recovery key.
– Entering the key does not resolve the issue; the laptop continues to boot into the recovery mode.
– Attempts to seek support from Asus result in refusal to handle BitLocker-related errors, leaving the user uncertain on how to proceed.

Potential Causes
– Driver incompatibility or faulty updates that destabilize the system.
– Kernel or hardware-level issues triggering system crashes.
– Encryption conflicts, especially if system modifications occur post-setup.
– Hardware issues, although less common for brand-new devices.

Step-by-Step Troubleshooting

1. Ensure Data Backup
   If possible, back up important data to an external drive or cloud service before proceeding with advanced troubleshooting.

2. Boot Into Recovery Mode

3. Turn off the laptop.
4. Power it on and force shutdown as soon as Windows begins to load, repeating this process 2-3 times to trigger Automatic Repair.

5. Alternatively, use Windows recovery options via a bootable USB drive if available.

6. Access Advanced Startup Options

7. From the recovery screen, select Troubleshoot > Advanced options.

8. Disable BitLocker Temporarily
   If you can access Command Prompt from Advanced options:

9. Select Command Prompt.
10. Enter the following command to suspend BitLocker protection:
    manage-bde -protectors -disable C:

11. This may help boot into Windows without being prompted endlessly for recovery.

12. Check for Driver Rollback

13. Once in Windows, navigate to Device Manager.
14. Identify recently