ASUS TUF A15 Laptop – Eight Keyboard Keys Aren’t Functioning

Troubleshooting Non-Responsive Keys on the ASUS TUF A15 Laptop: An In-Depth Guide

Experiencing keyboard issues can be frustrating, especially when multiple keys suddenly become unresponsive. If you’re an ASUS TUF A15 user facing a similar problem where several keys stop registering input, this comprehensive guide aims to help you diagnose and resolve the issue effectively.

Understanding the Problem

In some cases, users have reported that specific keys—such as N, M, H, J, Y, U, 6, and 7—are not functioning at all. These keys are often located in different regions of the keyboard, making it unlikely to be a simple hardware spill or debris issue. Notably, these keys continue to work when connected via an external keyboard, which suggests that the problem may be isolated to the internal keyboard or its software configuration.

Initial Troubleshooting Steps

Check for Hardware Damage:
Verify if any physical damage or debris is affecting these keys. Since the keys are not physically damaged and respond on an external keyboard, hardware failure seems less likely.
Revisit Keyboard Drivers:
Reinstall or update the keyboard drivers through Device Manager or the ASUS support website to rule out driver corruption.
Perform a System Diagnostic:
Run diagnostic tools such as ASUS’s MyASUS software or Windows built-in troubleshooters. If errors are detected that are unrelated to the keyboard hardware, they may still influence overall system stability.
Test with External Devices:
Confirm that the issue persists only with the internal keyboard by testing all affected keys with different external keyboards.

Advanced Troubleshooting

If the above steps don’t resolve the issue, consider the following advanced options:

BIOS/UEFI Settings:
Access the BIOS/UEFI firmware during startup to check for any keyboard-related settings that might be disabled or misconfigured.
Keyboard Layout and Accessibility Settings:
Ensure that the Windows keyboard settings are configured properly and that no accessibility options are interfering.
Software Conflicts or Updates:
Check if recent software installations or updates could have caused conflicts affecting keyboard functionality.
Operating System Reinstallation:
As a last resort, reinstalling Windows can eliminate software-related glitches that might cause such issues. Ensure to back up important data before proceeding.