Troubleshooting Persistent Gaming-Induced System Freezing: A Case Study
Introduction
Experiencing regular system freezes during high-demand gaming sessions can be highly frustrating and disruptive. This article presents an in-depth look into a real-world issue encountered on a high-performance gaming laptop, detailing the diagnostic process, attempted solutions, and insights gained. The goal is to provide valuable guidance for users facing similar challenges.
System Specifications
- Laptop Model: ASUS ROG Strix G614JV
- Processor: Intel Core i9-13980HX
- Graphics Card: NVIDIA RTX 4060 Laptop (Driver Version 552.44)
- Memory: 16 GB DDR5 RAM
- Operating System: Windows 11 Home, Version 23H2 (Fully Updated)
- BIOS: Latest Version (Updated via MyASUS)
Issue Overview
Over recent months, the user experienced intermittent stuttering during playing demanding games such as Valorant and Plants vs. Zombies: Garden Warfare 2. These micro-stutters—occurring every 0.5 to 1.5 seconds—significantly impacted gameplay and overall user experience. Despite various troubleshooting efforts, the problem persisted.
Initial Research and Similar Cases
The user referenced a Reddit discussion where others reported similar freezing issues. While some suggested solutions were proposed, they failed to resolve the problem in this particular case. This prompted a systematic approach to isolate potential causes.
Troubleshooting Attempts
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Driver and Software Updates:
All system drivers were thoroughly updated, including graphics, chipset, and peripheral drivers. -
Peripheral and Settings Adjustments:
- All NVIDIA audio drivers were disabled to eliminate potential conflicts.
- Several power plan settings were modified to favor performance.
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NVIDIA Control Panel configurations were tweaked to optimize GPU performance.
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Game Reinstallation:
Valorant was uninstalled and reinstalled to rule out corruption or game-specific issues.
Key Observation: Power State Impact
A critical breakthrough emerged when unplugging the laptop from AC power entirely eliminated the system freezes. This suggested a possible power management or power supply issue influencing system stability.
Additional Testing and Insights
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Frame Rate Capping:
Limiting FPS to lower values (e.g., 60 FPS) noticeably reduced freeze occurrences, even though the game typically runs at much higher frame rates (300+). -
NVIDIA Reflex Settings:
Disabling NVIDIA Reflex Low Latency markedly diminished freeze frequency,
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