Windows 11 24h2 Bluetooth & devices menu will not open

Troubleshooting Bluetooth and Devices Menu Issues in Windows 11 24H2: A Comprehensive Guide

If you’re experiencing persistent problems with the Bluetooth and Devices menu in Windows 11 24H2 (Build 26100.4946), you’re not alone. Many users have reported that upon updating to this version, the Bluetooth and Devices settings become unresponsive, often stuck on a loading screen, especially when trying to access the menu with Bluetooth devices connected. This article aims to explore common causes, troubleshooting steps, and possible solutions to resolve this issue efficiently.

Understanding the Issue

After upgrading to Windows 11 24H2, some users notice that the Bluetooth and Devices menu fails to open properly if a Bluetooth device is connected. The menu remains frozen on a loading indicator indefinitely. Interestingly, if no Bluetooth devices are connected—whether onboard or via an external adapter—the menu opens normally, but users cannot pair new devices. Connecting or enabling a Bluetooth adapter then results in the menu becoming unresponsive again.

Key Symptoms:
– Bluetooth and Devices menu stuck on loading screen.
– The issue persists with both onboard and external Bluetooth adapters.
– Menu opens normally without any Bluetooth devices connected.
– Disconnecting Bluetooth devices temporarily resolves the freeze.

Common Hardware Configuration

Sample User Specification:
– CPU: Intel Core i9-11900K
– Motherboard: ASUS ROG Maximus XII Hero
– OS: Windows 11 24H2 (Build 26100.4946)

Troubleshooting Steps

1. Check for Windows Updates
   Ensure your system is fully updated. Microsoft frequently releases patches that address known bugs, especially in new Windows builds.

2. Go to Settings > Windows Update.

3. Click “Check for updates” and install any available updates.

4. Update Bluetooth Drivers
   While you might have already tried multiple driver versions, it’s essential to consider clean installations or rolling back to stable versions.

5. Visit the motherboard manufacturer’s website (ASUS) for the latest Bluetooth driver updates.

6. Alternatively, download drivers directly from Intel or the Bluetooth chipset manufacturer.
7. Use Device Manager to uninstall existing Bluetooth drivers before installing new ones:
8. Right-click on Start > Device Manager.
9. Locate Bluetooth devices.
10. Right-click and select Uninstall device.

11. Reboot the system and install the latest driver cleanly.

12. Disable and Re-enable Bluetooth in BIOS
    Since onboard Bluetooth can sometimes conflict or cause issues:

13. Enter BIOS/UEFI settings during system startup.

14. Locate Bluetooth