Professional Guidance for Resolving Paper Jam and Size Mismatch Errors in HP Color LaserJet M880
If you’re experiencing recurring paper jams and size mismatch errors with your HP Color LaserJet M880 printer, you’re not alone. These issues can disrupt productivity and cause frustration, but with systematic troubleshooting, they can often be resolved efficiently.
Understanding the Common Issues
Many users report that their HP CLJ M880 begins printing normally but then encounters errors after printing approximately 20 to 30 pages. Typical messages include “Paper mismatch” and “Paper Jam,” especially relating to Tray 4.
In particular, errors such as “13.A4.D4 Jam in Tray 4” often follow size mismatch notifications. These errors generally indicate problems with paper size detection or feed mechanisms within the tray.
Key Troubleshooting Steps
- Inspect and Replace Pick-Up Rollers
- The pick-up rollers are vital for feeding paper correctly from each tray. Worn or dirty rollers can cause misfeeds, leading to jams and size recognition errors.
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In particular, replacing the pick-up rollers in Trays 4 and 5 has been shown to improve paper feed reliability.
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Verify Paper Size Settings
- Ensure the printer settings in the driver and the printed document match the actual paper loaded in Tray 4.
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Incorrect size settings can trigger mismatch errors. Confirm that the paper size configured in the printer’s tray and the print job are consistent.
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Check Paper Loading and Orientation
- Properly load paper, ensuring it is stacked neatly and aligned correctly.
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Avoid overfilling trays and remove any curled or damaged sheets.
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Clean the Paper Path
- Dust and debris in the paper path can interfere with smooth paper feeding.
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Use a lint-free cloth and, if necessary, compressed air to clean the rollers and internal pathways.
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Update Firmware and Drivers
- Ensuring the printer’s firmware is up to date can resolve bugs related to paper handling.
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Download and install the latest drivers from the official HP website.
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Perform a Factory Reset
- If errors persist, consider resetting the printer to factory defaults to clear any software glitches.
When to Seek Professional Service
If the above steps do not resolve the issue, it may indicate deeper mechanical problems or sensor malfunctions. In such cases, contacting a certified HP service technician is recommended. Technical professionals can perform detailed diagnostics, such as
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