Troubleshooting Black Screen and System Errors During Windows Login
Experiencing technical issues during the Windows login process can be both frustrating and disorienting. One common problem users encounter involves the screen turning black immediately after logging in, accompanied by system error messages. In this article, we will explore a specific scenario where this occurs and provide steps to diagnose and resolve the underlying issues.
Understanding the Scenario
A user reports that upon logging into their Windows account, they receive an error message related to taskhost.exe
, stating:
“taskhost.exe – System Error: Exception processing message – unexpected parameters.”
Following this message, the screen turns black, leaving the user unable to perform any actions besides pressing Windows+L to lock the screen and return to the login interface. Occasionally, another message pops up referring to ctfmon.exe
, which is associated with language bar and input services.
Potential Causes
Several factors could contribute to this issue, including:
- Corrupted system files or system registry issues
- Faulty or incompatible startup programs or services
- Malware or malicious processes
- Problems with user profile or Windows updates
- Hardware conflicts or failures
Step-by-Step Troubleshooting Guide
- Boot into Safe Mode
Starting Windows in Safe Mode allows you to run diagnostics and repairs without interference from third-party software.
- Restart your computer.
- During startup, press repeatedly the F8 key (or Shift + F8 on some systems) before the Windows logo appears.
- Select Safe Mode with Networking from the menu.
- If you cannot access Safe Mode normally, try booting via the Windows Recovery Environment:
- Interrupt the boot process three times consecutively to trigger automatic repair.
-
Navigate to Advanced options > Startup Settings and choose Enable Safe Mode.
-
Check for Malware
Malware can cause system errors and disrupt normal operation.
- Run a full system scan using reputable antivirus or anti-malware software.
-
Remove any threats detected.
-
Repair System Files
Corrupted system files may lead to errors like taskhost.exe
failures.
- In Safe Mode, open Command Prompt as Administrator.
- Enter the command:
sfc /scannow
This will scan and repair corrupted system files.
- After completion, run:
DISM /Online /Cleanup-Image /RestoreHealth
To repair the Windows image.
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