Troubleshooting Guide: Resolving Touchpad Malfunction on ASUS ZenBook UX534 with Missing Drivers
If you’re an ASUS ZenBook UX534 owner experiencing issues with a non-responsive touchpad, you’re not alone. Many users have encountered situations where the touchpad suddenly stops working, and the associated drivers seem to have vanished. This comprehensive guide aims to help you diagnose and resolve this problem efficiently, even if you’re not deeply familiar with computer troubleshooting.
Understanding the Issue
On startup, your ASUS ZenBook UX534 was functioning normally, including the touchpad. After performing some routine tasks and closing the lid, the touchpad ceased to respond. Attempts to toggle the “lock touchpad” function via the dedicated F6 key resulted in a message indicating the touchpad was locked, but the toggle didn’t work as expected. Further investigation revealed that the relevant drivers appeared missing or unrecognized, leading to the device becoming unresponsive.
Common Troubleshooting Steps and Recommendations
This section outlines proven methods to restore your touchpad’s functionality. If you’re unfamiliar with some procedures, proceed cautiously or seek additional assistance.
1. Restart Your Laptop
- Purpose: Refresh system processes and initialize hardware detection.
- Action: Fully shut down your notebook and turn it on again. Sometimes, a simple reboot can resolve temporary glitches.
2. Check for Updated Drivers
- Windows Settings:
- Navigate to Settings > Devices > Touchpad to see if any driver updates are available.
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If no touchpad device appears or updates are unavailable, proceed to Device Manager.
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ASUS Support Site & MyASUS App:
- Visit the ASUS Support website and enter your model number (UX534).
- Download the latest drivers for your model, particularly any touchpad or precision driver updates.
- Use the MyASUS app to check for firmware or driver updates.
3. Verify Hardware Detection in Device Manager
- Access Device Manager:
- Press Win + X and select Device Manager.
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Enable “Show hidden devices” via View > Show hidden devices.
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Locate Touchpad Device:
- Look under Human Interface Devices for an entry labeled HID-compliant touchpad.
- If present, right-click and select Update Driver. Choose to search automatically or browse to a downloaded
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