Need help with DTC Fargo 4500e ID Card Printer – Check Ribbon / Error #97

Troubleshooting Guide for DTC Fargo 4500e ID Card Printer: Resolving Ribbon Check Errors and Print Quality Issues

Introduction

The Fargo 4500e ID card printer is a popular choice for organizations requiring high-quality, customized ID badges. However, users may encounter operational challenges such as error messages and print quality inconsistencies that can hinder productivity. This article provides a comprehensive overview of common issues, their potential causes, and recommended troubleshooting steps to ensure your Fargo 4500e operates smoothly.

Understanding Error #97 – Check Ribbon

Error code 97 on the Fargo 4500e typically indicates a problem related to the ribbon cartridge. Common symptoms include:

• Extended feed time before printing begins.
• Unusual noises during startup.
• Frequent ink ribbon repositioning or manual adjustment.
• Print color misalignment or inconsistent quality.

Possible Causes

1. Ribbon Misalignment or Damage: The ribbon may be improperly seated, twisted, or damaged.
2. Sensor Malfunction: Sensors responsible for detecting the ribbon’s position or status may be dirty or faulty.
3. Calibration Issues: The printer’s calibration settings for the ribbon and color alignment may have become unlearned or corrupted.
4. Ribbon Quality or Compatibility: Using incompatible or degraded ribbons can cause operational errors and poor print results.
5. Mechanical Wear or Obstructions: Rollers or internal components might be dirty, worn, or obstructed, affecting ribbon movement.

Troubleshooting Steps

1. Recheck Ribbon Installation
2. Turn off the printer and carefully remove the ribbon cartridge.
3. Inspect for twists, tears, or other damages.
4. Reinstall the ribbon ensuring it is properly seated and aligned.
5. Manually Rotate the Ribbon
6. If the printer indicates the ribbon is not advancing, gently rotate the ribbon manually.
7. Remove the ribbon drawer and rotate the ribbon spool to ensure smooth movement.
8. Reinsert the ribbon and test the printer again.
9. Clean Sensors and Internal Components
10. Use a soft, lint-free cloth or isopropyl alcohol swab to clean all sensors, rollers, and internal areas around the ribbon path.
11. Pay special attention to ribbon sensors that may be dirty or obstructed.
12. Perform Calibration
13. Follow the manufacturer’s instructions to recalibrate the ribbon and color alignment.
14. Multiple calibration attempts may be necessary to ensure settings are correctly stored.
15. Check for Mechanical Issues
16. Inspect rollers for dust or damage.