Title: Seeking Solutions: How to Recover Photos from a Samsung Phone with a Broken Screen

Hello, tech enthusiasts!

I find myself in a bit of a conundrum and could use your expertise. My wife recently encountered an unfortunate mishap with her Samsung device—the screen is completely shattered and now displays only a dark screen. While the phone still powers on, we are unable to see or interact with anything on it. Thankfully, she has already upgraded to a new Samsung phone, but we are keen on retrieving some crucial photos that are stored on the old device.

Here’s where we need your guidance: we currently do not have access to a Windows computer—our devices consist only of Macs and iPads. In light of this, we would prefer to avoid purchasing a replacement screen solely for the sake of recovering these valuable pictures.

Could anyone share their advice on how to connect the broken phone to a Mac? Is there a way to access its internal storage without needing to use the screen? Additionally, if there are specific tools, adapters, or any creative solutions that might assist in this situation, your recommendations would be greatly appreciated.

Thank you in advance for your assistance! We are hopeful that there’s a way to retrieve these cherished memories.

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One Comment

  1. Hi there,

    Recovering data from a Samsung phone with a broken screen can be challenging, but there are several methods you can try, especially since you’re using a Mac and iPads:

    • Use Samsung’s Find My Mobile: If you had set up Samsung’s Find My Mobile service and enabled Remote Controls, you might be able to unlock your device and access data remotely. Visit Samsung Find My Mobile and follow the instructions to unlock and back up your phone.
    • Use Samsung DeX: If your device supports Samsung DeX and you have a compatible USB-C to HDMI or DeX Station, you can connect your phone to an external display and control it using a keyboard or mouse. Then, transfer files directly or sync to your cloud storage.
    • Connect via USB and use MTP mode: Plug your phone into your Mac with a USB cable. Some Samsung devices automatically enter MTP (Media Transfer Protocol) mode, allowing access to internal storage via Android File Transfer app (https://www.android.com/filetransfer/). Make sure your phone is unlocked if possible or try to enable USB debugging if you’ve previously set it up.
    • Attempt to enable USB Debugging: If

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