my phone can’t play sounds when it’s connected with my headphone, airpods or wired headphones

Troubleshooting Audio Issues When Using Headphones on Samsung Galaxy A52s

If you’re experiencing problems with your Samsung Galaxy A52s where no sound is played through headphones or earphones, despite audio working fine through speakers, you’re not alone. This issue can be frustrating, especially when basic troubleshooting steps don’t resolve the problem. In this article, we’ll explore common causes and practical solutions to help restore headphone audio functionality on your device.

Understanding the Issue

The Galaxy A52s is known for its versatile multimedia capabilities, but users occasionally encounter situations where connecting headphones—be they wired or wireless—fails to produce sound. Interestingly, if speakers work normally, but headphones don’t, this indicates a potential hardware or software issue specific to the audio output route.

Potential Causes

• Software glitches or outdated firmware
• Incorrect audio settings or disabled audio routing
• Damaged headphone jack or faulty headphones
• Conflicting apps or permissions interfering with audio output
• Bluetooth or wireless audio configuration issues

Step-by-Step Troubleshooting

1. Check Hardware Connections

2. Ensure your wired headphones are properly plugged into the headphone jack.

3. Try testing with different headphones to rule out defective earphones.

4. If using wireless headphones like AirPods via Bluetooth, confirm the connection status.

5. Restart Your Device

6. Perform a simple restart to clear temporary glitches:

7. Press and hold the power button.

8. Tap “Restart” and wait for the device to reboot.

9. Inspect Audio Settings

10. Go to Settings > Sounds and Vibration.

11. Check volume levels and ensure that the media volume is turned up.
12. Disable any Bluetooth audio routing if unnecessary:

13. Turn off Bluetooth entirely to prevent automatic audio switching.

14. Clear App Cache and Data

15. Sometimes, app conflicts can cause audio issues:

16. Navigate to Settings > Apps.
17. Select applications related to media or audio.

18. Tap Storage > Clear Cache and Clear Storage/Data if necessary.

19. Test in Safe Mode

20. Safe Mode disables third-party apps and can help identify if an app is causing the issue:

21. Power off your phone.
22. Press and hold the power button until the Samsung logo appears.
23. When the logo appears, press and hold the volume down button.
24. Release when the device enters Safe Mode.

25. Test headphone audio; if it works, an app may be the culprit.

26. Update Firmware and Software