Understanding and Troubleshooting Internet Connectivity Issues on Windows 11
Encountering internet connectivity problems can be frustrating, especially when your device indicates a connection but you’re unable to access most websites. If you’re facing a situation where your Wi-Fi shows as connected and secured, but you cannot browse the internet, this guide aims to help you diagnose and resolve the issue effectively.
Common Symptoms:
– Wi-Fi connection status shows “Connected, Secured”
– Websites return “No internet” errors
– Some services like YouTube load minimally or not at all
– Troubleshooting tools report no issues with your network connection
– Additional context: A recent Windows 11 update or error prompt may coincide with connectivity problems
Step-by-Step Troubleshooting Guide
- Verify Basic Connectivity
- Ensure your device is connected to the correct Wi-Fi network.
- Check if other devices on the same network experience similar issues.
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If multiple devices are affected, the problem may be with your router or internet service provider.
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Restart Your Devices
- Power cycle your modem and router:
- Turn off both devices
- Wait for at least 60 seconds
- Turn them back on and wait until they fully reboot
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Restart your Windows 11 PC to clear temporary glitches.
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Run Windows Network Troubleshooter
- Open Settings > Network & Internet > Status
- Click on “Network troubleshooter” and follow the prompts
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Windows may detect and automatically fix common issues.
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Check for Windows Updates
- Open Settings > Windows Update
- Download and install any available updates
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Sometimes, updates contain patches for network-related bugs.
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Clear DNS Cache and Renew Network Settings
- Open Command Prompt as Administrator
- Execute the following commands:
ipconfig /flushdns
ipconfig /renew
netsh winsock reset
netsh int ip reset -
Restart your PC after executing these commands.
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Check Firewall and Security Settings
- Ensure that your firewall or security software isn’t blocking internet access.
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Temporarily disable third-party firewalls to test connectivity.
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Investigate Recent Windows Updates or Error Prompts
- If you encountered a Microsoft prompt with an error message and “Continue/Quit” options, this may indicate a pending update or system issue.
- Try completing the update process:
- If stuck, boot into Safe Mode and attempt to complete or rollback updates.
- Check Windows Update history for any failed or
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