My 4k60S+ Elgato isn’t working. I tried every YouTube video and fix. I have the black screen of death on OBS and a red dot in the corner. Please help.

Troubleshooting Guide: Resolving Common Issues with the Elgato 4K60 S+ Capture Card

Introduction

Capture cards have become essential tools for streamers, content creators, and gamers looking to record high-quality footage. Among these, the Elgato 4K60 S+ stands out for its 4K recording capabilities at 60 frames per second. However, users sometimes encounter technical difficulties that hinder their recording experience. In this article, we will explore common problems, such as black screens and error indicators, and provide comprehensive troubleshooting steps to help you resolve these issues effectively.

Understanding the Common Problems

Many users report encountering a “black screen of death” when using OBS with the Elgato 4K60 S+, alongside visual cues like a red dot in the corner of the capture window. These symptoms usually indicate connectivity or driver-related issues.

Step-by-Step Troubleshooting

Verify Hardware Connections
Ensure all cables are securely connected between your gaming device, the Elgato capture card, and your PC.
Use high-quality HDMI cables to prevent signal degradation.
Test different ports to rule out port-specific problems.
Update and Reinstall Drivers
Download the latest drivers directly from Elgato’s official website.
Uninstall existing drivers completely via the Control Panel or Device Manager.
Reinstall the updated drivers and restart your computer.
Check Software Compatibility
Make sure OBS is running the latest version.
Run OBS with administrator privileges to prevent permission issues.
Confirm that OBS is configured to recognize the Elgato device as a video source.
Reinstall Capture Card Utility
Uninstall the Elgato 4K Utility software.
Restart your system.
Download and install the latest version from the official site.
Adjust OBS Settings
Add the Elgato device as a video capture source.
Experiment with different resolution and frame rate settings.
Disable hardware acceleration if necessary.
Test on Different Ports and Systems
If possible, try connecting the capture card to a different USB or HDMI port.
Test the setup on another computer to isolate hardware issues.
Review Additional Configurations
Check for any system updates that might affect device performance.
Disable unnecessary background applications that could interfere with video capture.
Additional Tips
Consult Elgato’s troubleshooting resources and community forums for device-specific advice.
Watch tutorials that demonstrate the setup process for your specific hardware.