Issue downloading Xbox Game Pass games (Error 0x800704C6)

Troubleshooting Xbox Game Pass Download Errors: Resolving Error 0x800704C6

Are you facing difficulties downloading Xbox Game Pass titles despite an active subscription? If you’re encountering error code 0x800704C6 when attempting to download games through the Xbox App or Microsoft Store, you’re not alone. This issue can be frustrating, especially when your internet connection appears functional, yet downloads fail to proceed. In this article, we’ll explore common causes of this error and provide practical solutions to help you get back to gaming smoothly.

Understanding the Error

Error 0x800704C6 generally indicates a connectivity problem between your device and the Microsoft servers. Users typically report seeing messages like:

• On the Xbox App: “We couldn’t connect you to the service”
• On the Microsoft Store: “Check your internet connection”

Despite a stable internet connection and normal browsing activity, the error persists, often leading to confusion and frustration.

Common Causes

Several factors can contribute to this error, including:

• Server outages or maintenance on Microsoft’s side
• Problems with Windows Store or Xbox App services
• Corrupted cache or outdated app data
• Firewall or antivirus settings blocking necessary connections
• Network configuration issues

Step-by-Step Solutions

Here are some effective troubleshooting steps that can help resolve Error 0x800704C6:

1. Verify Microsoft Service Status

Before diving into troubleshooting, check if Xbox Live and Microsoft Store services are operational. You can visit the Xbox Status Page for real-time updates.

2. Restart Your Device and Network Equipment

A simple restart can often resolve temporary glitches:

• Power off your computer.
• Restart your Wi-Fi router/modem.
• Turn your computer back on and try downloading again.

3. Reset the Microsoft Store Cache

Clearing the cache can fix corrupted data issues:

• Press Windows + R to open the Run dialog.
• Type wsreset.exe and press Enter.
• Wait for the process to complete, then restart your computer.

4. Reinstall or Repair the Xbox and Microsoft Store Apps

Corrupted app files can cause connectivity issues:

• Open Settings > Apps.
• Locate Microsoft Store and Xbox App.
• Select each and click Advanced options.
• Choose Repair first; if that doesn’t work, try