Troubleshooting Random Crashes and Freezes on the Lenovo ThinkPad T14G1 AMD: A Comprehensive Guide
Introduction
The Lenovo ThinkPad T14G1 AMD is a powerful, versatile laptop favored by professionals and power users alike. However, some users have reported experiencing random crashes and system freezes on this device, affecting both Windows and Linux operating systems. If you’re facing similar issues, this article provides an in-depth overview of potential causes and recommended troubleshooting steps to help you identify and resolve the problem.
System Overview
Model and Usage Context
This guide pertains to the used Lenovo ThinkPad T14G1 AMD, equipped with an AMD Ryzen 7 PRO 4750U processor and integrated Radeon graphics. The device has a 24GB RAM configuration and a Kingston KC3000 NVMe SSD. The user employs a dual-boot setup with Windows 11 (version 24H2) and Linux Mint 22 (based on Ubuntu 24.04), with Linux being the primary OS for daily use.
Summary of Symptoms
- Random system crashes and freezes occurring multiple times daily
- Crashes happen during varied activities, including web browsing, media consumption, coding, and idle periods
- Windows 11-specific issues include BSODs, black screens with looping audio, spontaneous reboots, and page fault errors
- Linux Mint issues mainly involve desktop environment crashes and screen freezes with broken audio; notably, the mouse remains responsive during freezes
- No crashes during idle on Linux; crashes appear during active use
Troubleshooting Efforts Undertaken
The user has already implemented several troubleshooting measures, including:
- Updating all device drivers and firmware on both OSes
- Replacing the SSD and performing clean OS installations
- Physically cleaning fans and RAM slots
- Conducting stress tests on GPU without artifacts or crashes
- Running Windows Memory Diagnostic (passed)
- Performing Memtest86+ with no errors after 10 passes
- Updating Linux firmware to the latest version
- Synchronizing graphics libraries and mesa versions on Linux
- Reviewing system logs: journalctl shows no GPU issues; Windows event logs indicate kernel error 41 and driver-related warnings
- Noting driver issues related to display and fingerprint sensors
Potential Causes and Diagnostic Approaches
Hardware Considerations
- Power Delivery and Thermal Management
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Overheating or unstable power delivery can cause system instability. Monitor temperatures and power supply health.
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Faulty RAM or Motherboard Components
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