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1. Hi there,

   I’m glad you’re seeking help for your sister’s laptop. Troubleshooting can be tricky, but here are some steps to help identify and resolve common issues:

   • Check for Hardware Issues: Ensure all cables, peripherals, and hardware components are properly connected. Run hardware diagnostics if available.
   • Boot in Safe Mode: Try booting into Safe Mode to see if the issue persists. This can help determine if it’s a software or driver problem.
   • Update Drivers and Operating System: Make sure all device drivers and Windows updates are current, as outdated software can cause crashes or errors.
   • Scan for Malware: Run a full system scan using reputable antivirus or anti-malware software to rule out malicious infections.
   • Check Disk and System Files: Use tools like CHKDSK and SFC /SCANNOW in Command Prompt to repair disk errors and corrupt system files.
   • Review Event Viewer: Look at the Windows Event Viewer for any critical errors or warnings that can provide clues.

   If these steps don’t resolve the issue, providing specific details like error messages, recent changes, or symptoms can help pinpoint the problem more effectively. Feel free to share any additional information!

   Best of luck troubleshooting, and don’t hesitate

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