Troubleshooting Keyboard and Mouse Connectivity Issues After a Windows 11 Update
Encountering hardware input problems following a software update can be a frustrating experience. Many users have reported that after installing a Windows 11 update, their keyboard and mouse cease to respond, preventing access to the system. This article aims to provide a comprehensive guide to diagnosing and resolving such issues, particularly when traditional recovery options are unavailable.
Scenario Overview
Recently, a user performed a mandatory Windows 11 update, which lasted approximately 20 minutes. Upon restarting, they found themselves unable to enter the login credentials using their keyboard, and their mouse remained unresponsive. Complicating the situation, the user does not have access to the System Recovery Environment, limiting restoration options to previous restore points or other recovery methods.
Key Details and System Specifications
- Graphics Card: NVIDIA RTX 3060
- Processor: Intel Core i5 (specific model unspecified)
- Memory: 32GB DDR4 RAM
- Display: 120Hz monitor branded “GameON”
- Manufacturer: Zotac
- Form Factor: Mini PC
Step-by-Step Troubleshooting Guide
If you find yourself in a similar situation, follow these strategies to regain control of your device:
1. Verify Hardware Connections
- Ensure that your keyboard and mouse are properly plugged in.
- If using USB devices, try unplugging and reconnecting them to different USB ports, preferably ports directly connected to the motherboard.
- Test the devices on another computer to confirm they are functioning correctly.
2. Use On-Screen Keyboard
Since your physical keyboard isn’t working at the login screen:
– On the login screen, click the Ease of Access icon (or press Win + U if achievable) to enable the On-Screen Keyboard.
– Use the on-screen keyboard to enter your password and log into Windows.
3. Enter Safe Mode
Accessing Safe Mode can help diagnose driver or system issues:
– Forcefully shut down your PC by holding the power button.
– Turn it on and as Windows attempts to load, interrupt the boot process three times consecutively to trigger Automatic Repair.
– From the Advanced Startup Options menu, select Troubleshoot > Advanced options > Startup Settings > Restart.
– Upon restart, press 4 or F4 to enter Safe Mode.
– In Safe Mode,
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