Troubleshooting Login Issues for LINE App on iOS After Device Change
If you’ve recently transitioned to a new iPhone and are experiencing difficulties logging into the LINE app, you’re not alone. Many users have encountered a frustrating obstacle: despite selecting the “log in with email” option, the app insists on verifying using their old Taiwanese phone number, which is no longer active. This article explores this issue and provides potential solutions to regain access smoothly.
Understanding the Issue
The core problem revolves around LINE’s login verification process. Even after initiating login via email and password, the app appears to prioritize phone number verification that harkens back to an outdated, inaccessible number. This situation often leaves users unable to access their account on their new device, raising questions about potential app bugs or configuration issues.
Common Troubleshooting Steps
User efforts to resolve the problem have included:
- Reinstalling the LINE app: To eliminate potential local glitches, the app was removed and reinstalled.
- Logging in with linked email and password: Attempting standard credential login to bypass phone verification.
- Resetting network settings: Ensuring connectivity issues aren’t causing login interruptions.
Persistent Issues and Questions
Despite these measures, the login problem remains unresolved for some users. The key questions are:
- Is this behavior a bug within the LINE iOS application?
- Are there known workarounds or settings adjustments to bypass the old number verification?
- How can users update their account details to facilitate login on new devices?
Possible Solutions and Recommendations
While LINE’s verification process emphasizes security, users can try the following steps to mitigate the issue:
-
Access LINE Account Settings via Web or Desktop:
If possible, log into your LINE account through the desktop app or web interface, which may allow for account recovery or number updates. -
Update Account Phone Number:
Once logged in, navigate to account information settings and update your phone number to your current number. This can help subsequent logins avoid reliance on outdated verification data. -
Contact LINE Support:
If self-service methods fail, reaching out directly to LINE customer support can provide tailored assistance, especially if the account is linked to an email and can be verified through other means. -
Use Registered Email for Recovery:
Confirm that your email address is linked and verified within your LINE account; this can serve as a primary method for login and recovery. -
Check for App Updates:
Ensure the LINE
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