Troubleshooting an LG Ultrawide Monitor That Won’t Display

If you’re facing an issue with your LG Ultrawide monitor, specifically the model 34UM69G-B, you’re not alone. Many users encounter similar problems when their monitor unexpectedly stops displaying content, despite still showing signs of power.

In my case, the monitor powers on, with the backlight illuminating and the control knob lighting up, but unfortunately, the screen remains blank. This means that there’s no menu response when attempting to use the control knobs, nor does the monitor display any content when connected via HDMI or other ports.

I’ve recently decided to upgrade to a more modern monitor, but I’m curious to know if there are any potential fixes for my current one. After all, if I can get it working, I could sell it for some extra cash instead of sending it straight to electronic recycling.

If you’re dealing with a similar situation, here are a few troubleshooting tips you might consider before giving up on your monitor:

  1. Check Connections: Ensure that all cables connecting your monitor to your computer are secure. Sometimes a loose connection can cause display issues.

  2. Test with Different Devices: Try connecting the monitor to another device. This will help determine if the problem lies with the monitor or the original source.

  3. Factory Reset: If possible, attempt to perform a factory reset using the control knob. This can sometimes resolve configuration issues that might prevent display.

  4. Firmware Update: If your monitor has an option for a firmware update, check if there’s an update available. Sometimes, a simple software issue can lead to display problems.

  5. Consult the Manual: Refer to your monitor’s manual for any specific troubleshooting steps or common issues related to no display.

  6. Seek Professional Help: If all else fails, consider reaching out to a professional technician or the manufacturer for assistance.

While I’m uncertain if my monitor is too far gone, it’s worthwhile to explore these options before deciding to recycle it. If anyone has had success in resurrecting a similar model, I would love to hear your experiences or further suggestions. Thank you!

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One Comment

  1. I’m sorry to hear about the issues with your LG Ultrawide monitor. Based on your description, it sounds like the monitor is receiving power but not displaying content, which could be caused by a range of issues. Here are some steps you might consider:

    • Check Cable Connections: Double-check all cables connecting your monitor to your computer, including HDMI, DisplayPort, or DVI. Ensure they are firmly seated and undamaged.
    • Test with a Different Device or Cable: Try connecting the monitor to another computer or device, and if possible, swap out the cables to rule out faulty wiring.
    • Perform a Factory Reset: If your monitor has hardware buttons or a menu accessible through the control knob, attempt to reset it to factory settings. Sometimes, issues stem from misconfigurations.
    • Update Firmware: Visit LG’s official support page to see if a firmware update is available for your model. Firmware updates can fix firmware-related bugs that impact display functionality.
    • Check for Damages or Internal Issues: If the backlight and control lights are on, but the screen remains blank, there may be an internal hardware fault, such as issues with the inverter, backlight, or the internal display panel itself.
    • Seek Professional Repair: If the above steps don’t resolve the

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