As the family’s go-to tech expert, my aunt recently sent me on a citywide quest over a problem with her travel agency’s website—specifically, Chrome warning “The connection is not secure.”

Tackling SSL Issues: A Guide for the Tech Uninitiated

As the designated “tech guru” in my family, I often find myself troubleshooting various digital dilemmas. Recently, my aunt turned to me for help with an issue related to her travel agency website. After a trek across the city to assist her, I was greeted with the dreaded message: “The connection is not secure” while she tried to access the BrightSun Travel website.

Although I wouldn’t call myself a tech expert, I do have a basic understanding of the online world. It quickly became apparent that my aunt was encountering an SSL certification problem—an issue that can arise when a website’s security certificate is either expired or improperly configured. This situation typically raises red flags in web browsers like Chrome, warning users to tread carefully.

My aunt mentioned that the issue arises when she logs into the site and attempts to complete a flight booking form. The “not secure” notification appears in the address bar, making her reluctant to provide any personal information. Adding to the confusion, she mentioned that nothing seems to function on the form after that warning appears. She also hinted that a green button appears in the address bar when the form stops responding.

So, what’s the next step? First, I plan to ensure that her Chrome browser is updated to the latest version. Running outdated software can often lead to connectivity issues, including miscommunication with SSL certificates. I also suggested that she try using Internet Explorer next time the problem arises, as sometimes browser compatibility can shed light on these frustrating situations.

In the meantime, a few general troubleshooting tips for anyone facing similar SSL issues include:

1. Check Browser Updates: Always ensure that your web browser is up to date for optimal performance and security.

2. Look for the Lock Icon: Verify if the website displays a lock icon next to its URL. If not, the site may not be encrypted properly.

3. Try Alternate Browsers: Switching to a different browser can help determine whether the issue is browser-specific.

4. Contact Customer Support: In cases of persistent issues, reaching out to the website’s customer service can provide additional insights or solutions.

While technical issues can be overwhelming, a little guidance can go a long way. I’ll keep my fingers crossed that the next time my aunt needs assistance, the problem will be resolved— and maybe I won’t have to journey across the city again!