Troubleshooting “Not Secure” Connection Issues: A Family Tech Adventure

As the designated tech support in my family, I recently found myself on a mission across the city to assist my aunt with an issue she encountered while trying to book a flight through her go-to travel agency website. The culprit? A “Not Secure” message displayed in Google Chrome, which understandably raised some alarm.

While I wouldn’t call myself a tech expert, I’ve spent enough time navigating the digital landscape to recognize that this issue likely stems from an SSL certificate problem with the website in question, BrightSun Travel.

The Problem Unfolds

Upon my arrival, my aunt revealed that whenever she attempts to log in and access the flight booking form, the browser alerts her with a “Not Secure” notification in the address bar. This warning, coupled with her claim that the form becomes non-functional, suggested potential underlying issues.

Additionally, she mentioned noticing a green button that appeared when the form ceased to operate correctly, possibly indicating a disrupted connection or security feature that prevents data entry.

Possible Solutions

My immediate plan was to check if her Chrome browser was up to date, as outdated versions can sometimes lead to security warnings that are not reflective of the actual site’s status. I also recommended that she try switching to Internet Explorer (IE) for simplifying the process in case of recurring issues.

Next Steps

If you encounter a similar issue, here are a few troubleshooting steps you can take:

Update Your Browser: Always make sure you’re using the latest version of your web browser to minimize these security alerts.
Check URL Security: Ensure you are visiting a secure website (look for “https://” in the URL).
Try Different Browsers: Switching to another browser may help determine if the problem is browser-specific.
Contact Support: If the problem persists, don’t hesitate to reach out to the website’s customer support for further assistance.

In situations like these, your role as a tech guru may not extend to solving complex issues, but providing simple guidance can often make a huge difference.

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