Troubleshooting GPU Issues: A Guide for IT Professionals

As IT professionals, we often find ourselves faced with perplexing challenges, especially when dealing with hardware issues. Recently, I encountered a frustrating dilemma with a used laptop equipped with an Nvidia 3060 graphics card. After two weeks of smooth operation, the GPU suddenly stopped functioning properly.

What I’ve Attempted

To resolve this issue, I’ve implemented a variety of troubleshooting measures, including:

• Driver Reinstallations: I removed the existing drivers and attempted to install the latest versions from Nvidia’s website, as well as reverted to older driver versions.
• BIOS Updates: In case the issue was related to the motherboard’s firmware, I upgraded to the most recent BIOS version and also explored the option of reverting to a previous BIOS version.
• Windows Reinstallations: I completely reinstalled the operating system, including rolling back to earlier versions of Windows to see if a fresh start might help.
• Device Manager Check: While the graphics card is recognized in Device Manager, it does not appear to be detected by any applications or games, which adds to the conundrum.

Seeking Solutions

Despite my numerous attempts at troubleshooting, the problem persists. I’m reaching out to the community for advice. Has anyone else encountered a similar issue with a laptop GPU? Any insights on potential fixes or new avenues to explore would be greatly appreciated.

If you’ve faced a similar challenge, or if you have expertise in resolving such GPU issues, your suggestions would really help me navigate through this frustrating situation.