can someone help me im trying to factory my windows 11 pc it says “Preparing to reset” and “Status: downloading – 100%” and it says this device will automatically restart but its stuck how do i fix it?

Troubleshooting Guide: Resolving the “Preparing to Reset” Issue on Windows 11

If you’re attempting to reset your Windows 11 PC and encounter a persistent “Preparing to reset” message accompanied by “Status: downloading – 100%”, you are not alone. Often, this process can become stuck, leaving users uncertain about how to proceed. This guide aims to help you understand the underlying causes and offer effective solutions to resolve this issue and successfully reset your device.

Understanding the Reset Process in Windows 11

When initiating a reset, Windows 11 typically downloads the necessary files and prepares the system for a clean installation. The message “Status: downloading – 100%” indicates that the process has reached its final download stage. However, various factors can cause this process to hang, preventing completion.

Common Causes of the Stuck Reset Process

Corrupted System Files: Damaged or missing files can hinder the reset procedure.
Insufficient Disk Space: Lack of adequate storage may interfere with download or installation.
Network Connectivity Issues: Unstable or interrupted internet connections can stall downloads.
Background Processes: Other active processes might disrupt the reset process.
Hardware Issues: Faulty hardware components, such as storage drives, can cause hangs.

Step-by-Step Solutions

1. Ensure Stable Internet Connection

Verify your internet connection is active and stable.
Restart your router if necessary.
Avoid large downloads or streaming during the reset process.

2. Perform a Forced Restart

Press and hold the power button until the device shuts down.
Wait a few seconds, then turn it back on.
Check if the reset process resumes or progresses.

3. Boot into Recovery Mode

Restart your PC and interrupt the boot process three times to trigger Automatic Repair.
In the “Automatic Repair” screen, select Advanced options > Troubleshoot > Reset this PC.
Alternatively, access recovery options from Settings: Settings > System > Recovery.

4. Use the Command Prompt to Repair System Files

In Advanced options, select Command Prompt.
Run the following commands to repair system files:
bash sfc /scannow DISM /Online /Cleanup-Image /RestoreHealth
After completion, attempt to reset the PC again.