can’t get our own internet network active, only the landlord’s is working

Troubleshooting Exclusive Internet Connection Issues After Moving Into a New Apartment

Moving into a new residence often comes with the challenge of setting up a reliable and independent internet connection. If you’ve recently transitioned from using your landlord’s Wi-Fi to establishing your own network and are facing difficulties, you’re not alone. Many tenants encounter issues where, despite configuring their own service, the connection defaults to the landlord’s network. This guide aims to help you understand common setups and provide effective troubleshooting steps to regain control of your internet connection.

Understanding the Network Infrastructure

When dealing with internet connectivity in apartment complexes or managed buildings, the network setup can be complex. Typically, the infrastructure includes:

Optical Network Terminal (ONT): Often supplied by the internet service provider (ISP) or landlord. Examples include Huawei ONTs, which convert fiber optic signals into usable Ethernet.
Distribution Units (e.g., COMMSCOPE): These may function as network switches, routers, or distribution points connecting multiple units.
Additional Devices: Such as a semi-circular device with cables, which could be a network switch, a distribution point, or a provider-specific device.
Existing Router: Usually provided or configured by the landlord or their service provider, which might be connected to the ONT.

Common Issues When Setting Up Your Own Internet

The primary challenge is ensuring your network is isolated from the landlord’s infrastructure. Typical symptoms include:

Being unable to connect to your own internet service despite configuring your provider.
The network name (SSID) still reflecting the landlord’s Wi-Fi.
The network solely provides access to the landlord’s devices, not your own.

Step-by-Step Troubleshooting Approach

Confirm Your Service Activation:
Verify with your ISP that your subscription is active and correctly provisioned.
Confirm that the ONT assigned to your account is active and configured for your connection.
Identify Your Network Equipment:
Locate the ONT (e.g., Huawei device) and any other distribution units.
Note the connection points, especially how the existing infrastructure connects to the building’s wiring.
Disconnect the Existing Router and Network Devices:
Power down the landlord’s router and any connected devices.
Carefully disconnect cables from the ONT or distribution units.
Connect Your Personal Router:
Connect your router directly to the ONT using an Ethernet cable.
Ensure that your router is set to