Can’t properly uninstall a game (Assassin’s Creed Mirage) in “Programs & Features” in Control Panel even though it’s already gone from my PC

Troubleshooting Persistent Entry of Uninstalled Game in Windows “Programs & Features”

Introduction

Managing installed applications on Windows can sometimes present unexpected challenges, especially when residual entries linger after uninstallation. In this article, we explore a real-world scenario involving a gaming application — Assassin’s Creed Mirage — which continued to appear in “Programs & Features” despite being fully uninstalled. We will examine common causes, troubleshooting steps, and potential solutions to resolve such issues effectively.

Scenario Overview

A user purchased Assassin’s Creed Mirage via Ubisoft Connect, but subsequently decided to refund and uninstall the game. After confirming its complete removal, the game still appeared listed in Windows’ “Programs & Features” utility. Attempts to uninstall or remove the entry repeatedly failed, prompting the user to investigate further by:

• Launching and closing Ubisoft Connect during attempted removals.
• Restarting the system multiple times.
• Removing residual files manually via File Explorer.
• Checking and cleaning the gaming list within Nvidia GeForce Experience.
• Monitoring Task Manager for related processes.

Despite these efforts, the game remained listed, and peculiar anomalies in the “Programs & Features” interface were observed. Notably, some columns—such as “Size,” “Date Modified,” and “Type”—either displayed incomplete information or were entirely blank for the game entry.

Understanding the Issue

Residual entries in “Programs & Features” often occur due to incomplete uninstallation, corrupted installer data, or leftover registry entries. These entries can cause confusion, especially if they are not linked to actual files or processes anymore.

The presence of incomplete or missing information in interface columns can signal database inconsistencies within Windows’ Program Management subsystem. Sometimes, these anomalies are caused by:

• Partial uninstallation leaving orphaned registry keys.
• Corruption in the application’s uninstall information.
• Files or registry entries being removed improperly or manually.

Troubleshooting Strategies

1. Verify Complete Uninstallation

2. Use dedicated uninstaller software: Tools such as Revo Uninstaller or IObit Uninstaller can scan for remnants beyond Windows’ default uninstaller.

3. Manually inspect registry entries:
   – Open regedit (Registry Editor).
   – Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall.
   – Look for entries related to Assassin’s Creed Mirage.
   – Delete any orphaned keys cautiously.

4. Remove Residual Files and Data

5. Confirm the game directory has been deleted