Troubleshooting Keyboard Input Issues on Asus X515EP with Windows 11: When Keys Double Input Commands
Experiencing keyboard malfunctions can be both frustrating and disruptive, especially when they occur unexpectedly after system updates. If you’re using an Asus X515EP running Windows 11 and find that some keys are inputting double commands—such as typing “2s” instead of “s”—this guide aims to help you diagnose and resolve the issue effectively.
Understanding the Issue
In this scenario, approximately 20% of the keyboard keys, including specific alphabet and number keys, have become unresponsive or are inputting duplicate characters. The problem began after a system update, prompting initial troubleshooting steps like reinstalling updates and keyboard drivers. Eventually, a full reset was performed, which temporarily resolved the unresponsiveness but introduced new issues: certain keys now output double commands.
This type of malfunction may be caused by several factors, including software conflicts, driver corruption, or hardware problems. Let’s explore some steps to diagnose and resolve the issue.
Step 1: Basic Troubleshooting
a. Confirm Hardware Functionality
– Connect an external USB keyboard to your laptop.
– Test the problematic keys on the external keyboard.
If the external keyboard functions correctly without duplicate inputs, the problem is likely software-related.
If the external keyboard also outputs doubled commands, hardware malfunction might be at fault, indicating a need for professional repair.
b. Restart Your Device
– Sometimes, a simple reboot can clear temporary glitches.
Step 2: Check for Software Conflicts
a. Safe Mode Boot
– Boot your computer into Safe Mode to eliminate third-party software interference.
– How to enter Safe Mode:
1. Press Windows + R, type msconfig, and press Enter.
2. Navigate to the “Boot” tab.
3. Check “Safe boot” and select “Minimal”.
4. Restart your PC.
b. Test Keyboard in Safe Mode
– Type in Notepad or any text editor.
– Observe if the double input issue persists.
If the problem disappears in Safe Mode, some third-party applications or drivers are likely causing conflicts.
Step 3: Update or Roll Back Drivers
a. Update Keyboard Drivers
– Open Device Manager (Windows + X, then select Device Manager).
– Expand the “Keyboards” section.
– Right-click your keyboard device and select “Update driver”.
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