Understanding the “GetDeviceRemovedReason” Error: Resolving DXGI_ERROR_DEVICE_HUNG on NVIDIA GeForce RTX 2060
Encountering technical issues while launching a video game can be frustrating, especially when they prevent you from enjoying your intended experience. One common error that gamers using NVIDIA graphics cards have reported is related to DirectX, specifically the “GetDeviceRemovedReason” function failure accompanied by the DXGI_ERROR_DEVICE_HUNG code.
This error typically manifests during game startup, causing immediate crashes. The message often states:
“DirectX function ‘GetDeviceRemovedReason’ failed with DXGI_ERROR_DEVICE_HUNG (The GPU will not respond to more commands).”
In the context of the affected hardware, users have identified their GPU as an NVIDIA GeForce RTX 2060, with driver version 58129.
Understanding the Error
The DXGI_ERROR_DEVICE_HUNG error indicates that the GPU has become unresponsive to commands issued by the driver. This situation can occur due to various reasons, including driver crashes, hardware malfunctions, or driver conflicts.
Notably, this error message includes a recommendation to update the graphics drivers, as outdated or corrupted drivers are common culprits. However, many users, upon updating their drivers to the latest version, still experience the problem.
Troubleshooting Steps
If you’ve already updated your graphics drivers to the latest available version and the issue persists, consider the following troubleshooting steps:
-
Perform a Clean Driver Reinstallation
Use tools like Display Driver Uninstaller (DDU) to completely remove previous driver versions. Then, reinstall the latest drivers provided by NVIDIA, ensuring a clean installation to eliminate potential conflicts. -
Check for Windows Updates
Ensure your operating system is fully updated, as compatibility improvements and bug fixes can resolve underlying issues. -
Adjust In-Game Settings
Lower graphics settings such as resolution, texture quality, and anti-aliasing. Disabling features like V-Sync or changing the DirectX version in the game configuration may also help. -
Monitor Hardware Temperatures and Stability
Use hardware monitoring tools to check that your GPU is not overheating or experiencing power issues. Overheating can cause the GPU to become unresponsive. -
Test with Different Games or Benchmarks
Determine if the problem is specific to one game or occurs across multiple applications. This can help isolate the root cause. -
**Update System BIOS and Chipset Drivers
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