Discovered a live public feed of a child’s bedroom via webcam. Reached out to ROGERS.com, the ISP, but received no concern. What steps should I take next?

How I Discovered a Public Webcam in a Child’s Bedroom: A Disturbing Encounter

Recently, I encountered an unsettling situation that I felt compelled to share. While exploring a platform called Shodan, which is known for identifying internet-connected devices and any potential security vulnerabilities, I stumbled upon a live webcam stream broadcasting from a young child’s bedroom. This alarming discovery raised immediate concerns regarding privacy and safety.

Taking Action: Contacting the ISP

Given the nature of the content, I promptly reached out to the Internet Service Provider (ISP) linked to the webcam, which turned out to be Rogers Communications, a major telecom company in Canada. I expected a sense of urgency and understanding in my communication, given the serious implications of what I had found. Unfortunately, the response was less than satisfactory.

After navigating through their customer support, I was eventually transferred to a supervisor. Despite explaining the situation in detail for about 30 minutes, I was merely advised to contact either local authorities in Austria—where I reside—or to reach out to Canadian authorities. It felt frustrating and disappointing that such a pressing issue could be met with such indifference.

Updates: Progress Made

January 26 Update: I am pleased to report that since I first reported the issue, the webcam owner has been contacted and has taken steps to make the video feed password protected. This is a positive development, as it indicates the situation was addressed, but it shouldn’t have reached this point in the first place.

Additionally, I received an email from Rogers confirming that the matter has been escalated, and they will reach out to the webcam owner regarding the exposed stream.

Where I Stand Now

I appreciate the overwhelming support and suggestions I’ve received from the community. It’s heartening to see people rally together over an issue that directly impacts the safety of children. Thus far, I’ve contacted multiple agencies, including:

  • Rogers Communications’ Abuse Department
  • Office of the Privacy Commissioner of Canada
  • Canadian Centre for Cyber Security

While I attempted to reach Canadian authorities through the provided number, I faced difficulties. It seems that connecting with them directly is a challenge, though I plan to persist and try again, as it’s crucial for the protection of any individuals involved.

Conclusion

This experience has been a stark reminder of the vulnerabilities that exist in our increasingly connected world. It is vital to remain vigilant about online privacy, especially when it comes to children. If you ever find yourself

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One Comment

  1. Next Steps You Can Take

    While contacting the ISP is a good initial step, it is crucial to involve local law enforcement authorities immediately when encountering such potentially child endangerment issues. Provide them with all relevant details, including the URL or IP address of the stream, screenshots, and your communication with the ISP. Law enforcement agencies have the authority and resources to investigate such cases thoroughly.

    Additionally, consider reporting the incident to specialized cyber crime units or child protection agencies in your country, such as the Canadian Centre for Child Protection or equivalent organizations. They have experience handling these sensitive matters and can coordinate with ISPs and authorities effectively.

    If the ISP response was unsatisfactory, escalate your concerns through formal channels or consumer advocacy groups, and document all interactions for future reference. Publicly reporting the issue, for instance, via social media or online platforms dedicated to internet safety, can sometimes expedite action.

    Remember, security and privacy issues involving minors are taken very seriously. Acting swiftly and involving the appropriate authorities is essential to ensure the safety of anyone at risk.

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