Discovered a live public webcam feed from a child’s bedroom and reached out to ROGERS.com, the ISP—yet they showed no concern. What’s the next step?

Title: Concern Over Public Webcam Streaming: Seeking Resolution and Support

Recently, I encountered a troubling situation while browsing the internet. I came across a public webcam streaming live from a child’s bedroom, a discovery that raised significant concerns about privacy and security. The webcam appeared to be associated with a customer of Rogers, an ISP based in Canada. Alarmed by the potential implications, I decided to reach out to their customer support for assistance.

Upon contacting Rogers, I was connected to a support representative who initially sought to help but ultimately directed me to a supervisor. After a lengthy discussion, it became clear that I might be left without support as they suggested only that I report this to the appropriate authorities in Austria or Canada. This left me feeling frustrated and disappointed; I had hoped for more proactive assistance from the ISP.

Updates on the Situation

As of January 26, I received a promising update: the owner of the webcam has now secured their video feed with a password. Additionally, I was informed by Rogers that they have escalated the matter, and should be in touch with the webcam owner directly to address this issue.

I want to express my gratitude to everyone who has provided support and suggestions during this process. Your input has been invaluable. In my effort to resolve this situation, I’ve reached out to multiple organizations, including the Office of the Privacy Commissioner of Canada and the Canadian Centre for Cyber Security, to report the potential privacy violation. I also attempted to contact local Canadian authorities but faced challenges in doing so.

For anyone interested in guidance on similar issues, here’s what I recommend:

1. Document Everything: Keep a record of your communications with ISPs and authorities, as this information may be useful later on.

2. Reach Out to Relevant Authorities: Don’t hesitate to contact organizations dedicated to privacy and cybersecurity. They often have protocols for dealing with such situations.

3. Engage with the Right Channels: If you’re receiving inadequate responses, consider escalating your concerns through formal channels or by contacting consumer protection agencies.

I hope that others never have to face a situation like this, but if you do, know that it’s important to take action for the safety and privacy of those involved. I’ll continue to keep you updated on any further developments. Thank you once again for your support!