Discovered a live public webcam feed showing a child’s bedroom. Reached out to the ISP (ROGERS.com), but received no concern. What are the next steps?

Title: Tackling the Concern of Public Webcam Exposure: A Call to Action

Recently, I encountered a deeply troubling situation while browsing the internet—a public webcam stream originating from a child’s bedroom. Alarmingly, it appears the owner of this webcam is a customer of Rogers, a prominent internet service provider in Canada. Concerned about the implications of this exposure, I reached out to Rogers’ customer support, hoping they would take swift action to address the situation.

However, my experience was far from satisfactory. After spending an extensive amount of time explaining the issue, the representative merely referred me to a so-called supervisor, who ultimately did not provide a viable solution. Instead, I was advised to contact either local authorities in Austria, where I reside, or Canadian authorities.

Feeling quite frustrated, I decided to document my interaction with Rogers support in the hopes of raising awareness about the issue and seeking assistance from others in the community.

Updates and Progress

As of January 26, I received an encouraging update: the owner of the webcam was contacted and the video feed is now password-protected. This is a significant step forward, but it took considerable effort to reach this outcome.

Additionally, I received a response from Rogers acknowledging the issue, stating that they have escalated the matter and will reach out to the owner of the webcam. This level of engagement is a welcome turn of events, and it emphasizes the importance of vigilance and proactive communication in dealing with such sensitive matters.

Community Support

I appreciate the outpouring of support from those who read my post, with many offering suggestions and assistance to address this situation. I have reached out to several organizations, including the Office of the Privacy Commissioner of Canada and the Canadian Centre for Cyber Security, seeking further guidance.

Although my attempts to contact Canadian authorities using the provided phone number have yet to yield results, I remain determined to press forward. I plan to retry contacting them and explore other options, keeping everyone informed as developments unfold.

A Call for Awareness

This experience highlights a crucial point: individuals using IoT devices must remain aware of their privacy settings and the potential risks of public exposure. It’s essential for all of us to be vigilant in safeguarding our personal information and that of our loved ones.

If you ever stumble upon similar situations or have insights on how to handle them, don’t hesitate to share your experiences. Together, we can foster a safer online environment. Thank you for following this story, and stay tuned for further updates