Discovering a live public webcam feed of a child’s bedroom and reaching out to ROGERS.com left me feeling dismissed—what steps should I take next?

Urgent Concern: Public Webcam Stream Revealed in a Child’s Bedroom

In an alarming incident, a public webcam stream broadcasting from a child’s bedroom was discovered, raising serious privacy concerns. Upon learning about this disturbing situation through a search on Shodan, an Internet of Things search engine, I found that the stream belonged to a customer of the Canadian internet service provider Rogers.

Initially, I reached out to Rogers for assistance, hoping they could help mitigate the situation. Unfortunately, my experience with their customer support left much to be desired. After spending considerable time explaining the potential risks involved, I was referred to a supervisor. However, the outcome was disappointing; they suggested I contact local authorities in Austria or Canada, rather than taking any direct action themselves.

What to Do in Similar Situations?

Feeling frustrated and determined to help, I took a more proactive approach by reaching out to several organizations, including the Office of the Privacy Commissioner of Canada and the Canadian Centre for Cyber Security. I also contacted Rogers again via their support email at [email protected] to escalate the case further.

In a recent update, I received a response from Rogers indicating that the matter had been escalated and they would be making contact with the webcam owner. The owner has since been informed and the stream is now password-protected, a positive step in addressing this serious issue.

The Importance of Vigilance

I want to thank everyone who offered their support and suggestions throughout this process. It highlights how community awareness can make a difference, particularly concerning issues that affect the safety and privacy of children.

If you ever find yourself in a similar situation, don’t hesitate to reach out to the relevant authorities or organizations. Even if the first response you receive is unsatisfactory, persist in trying to protect those who may be unaware of the risks they face.

I will continue to provide updates as I receive more information. Always stay vigilant and proactive when it comes to online safety, especially for vulnerable individuals.

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One Comment

  1. Thank you for sharing this important and concerning issue.

    It’s good to see that you’ve taken proactive steps by reporting the incident to relevant authorities and organizations. When dealing with a potentially unauthorized webcam stream, here are some additional actions you can consider:

    • Report the Incident to Canadian authorities: Contact the Royal Canadian Mounted Police (RCMP) and file a report if the incident involves illegal activity or breaches privacy laws.
    • Notify the Internet Service Provider (ISP): Keep following up with Rogers and document all correspondence. Request they escalate the issue internally and take appropriate action to protect the customer’s privacy.
    • Document Evidence: Take screenshots of the webcam stream and any correspondence for your records. This may be helpful if further investigation is needed.
    • Enhance Online Safety Awareness: Share information with affected communities about securing IoT devices and webcams, emphasizing the importance of changing default passwords and regularly updating firmware.
    • Legal Consultation: If the situation persists or escalates, consulting with a legal professional experienced in privacy or cyber law may be beneficial.

    Remember, persistence is key, and collaborating with the appropriate authorities ensures that the incident receives the necessary

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