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Troubleshooting Post-Upgrade App Installation Issues on Windows 11: A Case Study
Upgrading a PC’s hardware can significantly enhance performance and user experience. However, it can also introduce unforeseen complications, particularly when it comes to software reinstallation and system stability. This article explores a real-world scenario involving post-upgrade application issues on Windows 11 and discusses potential troubleshooting strategies.
Background and System Overview
Recently, I undertook a comprehensive hardware upgrade to my desktop PC, which involved replacing my existing D: and E: hard drives—previously used solely for storing games—with new solid-state drives (SSDs). The complete list of system components can be viewed here.
Following this upgrade, I encountered a peculiar problem: two applications—Xbox App and Splice (used for downloading music samples)—that were previously installed on my C: drive became inaccessible and could not be reinstalled. Interestingly, these apps were never linked to the recently replaced drives, yet they appeared offline and refused reinstallation attempts.
The Issue: Error Codes and Application Failures
When attempting to reinstall or repair these applications, I encountered persistent error codes:
- 0x80073CF9
- 0x80070002
These errors occurred during the deployment and installation processes of the AppX packages. Additionally, attempts to locally install apps from .msix files stored on the C: drive failed altogether.
Actions Taken to Resolve the Issue
To troubleshoot these problems, I employed several standard and advanced methods, including:
- Removing Offline AppX Volumes: Using PowerShell commands to detach any residual AppX deployment volumes.
- Cleaning Deployment Folders: Clearing the
WindowsAppsandAppRepositorydirectories to eliminate corrupted data. - Uninstallers: Utilizing tools such as Revo Uninstaller and Bulk Crap Uninstaller to remove residual traces thoroughly.
- Searching for Leftover Files: Using the “Everything” search tool to locate any remaining files or folders associated with the problematic applications.
- Reset and Re-register Microsoft Store: Resetting the Microsoft Store and rebuilding app packages to restore default settings.
Despite these efforts, the issues persisted. The Apps remained in an offline state, and reinstallation attempts failed, even when installing directly from local .msix files stored on the
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