Error on new battelfield “GetDeviceRemovedReason” failed with DXGI_ERROR_DEVICE_HUNG (GPU related)

Understanding and Resolving the “GetDeviceRemovedReason” Error in Modern Gaming: A Focus on GPU-Related Issues

Introduction

Gaming enthusiasts often encounter technical challenges that hinder the immersive experience they seek. One such issue is the “GetDeviceRemovedReason” error, which can occur during gameplay, particularly with demanding titles like the latest Battlefield games. This error is typically indicative of underlying problems with the graphics hardware or software, most notably with the GPU’s responsiveness. In this article, we will explore the nature of this error, common causes, and effective troubleshooting steps to resolve it.

What Is the “GetDeviceRemovedReason” Error?

The error message “DirectX function ‘GetDeviceRemovedReason’ failed with DXGI_ERROR_DEVICE_HUNG (‘The GPU will not respond to more commands’)” signifies that the graphics processing unit (GPU) has become unresponsive or has crashed during active use. Specifically, it indicates that the graphics driver has detected that the GPU is hung or not processing commands properly, which can lead to game freezes and, ultimately, game termination.

Common Causes of the Error

Several factors can contribute to this issue:

  1. Graphics Driver Crashes or Corruption: Outdated, corrupted, or incompatible drivers can cause the GPU to hang.

  2. Hardware Stress or Overheating: Excessive load or thermal issues may lead to hardware instability.

  3. Insufficient Power Supply or Hardware Faults: Power fluctuations or failing components can result in GPU hangs.

  4. Software Conflicts or Bugs: Certain game updates or software conflicts may trigger the error.

  5. Overclocking: Pushing the GPU beyond recommended settings can cause instability.

Case Study: User Experience with Battlefield and NVIDIA RTX 3080

A user reported experiencing game freezes within the first minute of play on the new Battlefield title, followed by the error message related to GetDeviceRemovedReason. The user confirmed that:

  • All system drivers are updated to the latest versions.

  • Windows operating system is current with all updates installed.

  • They performed a clean reinstallation of GPU drivers.

  • The system comprises an NVIDIA GeForce RTX 3080, Intel Core i7-13700KF, Z790 AORUS ELITE AX motherboard, and 32GB RAM, running Windows 11.

Despite these measures, the issue persists, indicating that standard troubleshooting steps have not resolved the problem.

Troubleshooting Steps and Recommendations

If you encounter this error, consider

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