Understanding Persistent GPU Errors: A Comprehensive Review of Video_TDR_Failure and Video_Internal_Memory_Management on ASUS ROG Strix SCAR 18
Introduction
Encountering hardware or driver-related issues on high-performance gaming laptops can be both frustrating and complex. Recently, owners of the ASUS ROG Strix SCAR 18 have reported recurring crashes associated with graphics-related error messages such as “Video_TDR_Failure” and “Video_Internal_Memory_Management.” These errors can significantly impact usability, especially during multimedia consumption or intense gaming sessions. In this article, we will explore common causes, troubleshooting steps, and potential solutions for these persistent problems, drawing upon real-world cases and technical insights.
Understanding the Error Messages
Video_TDR_Failure and Video_Internal_Memory_Management are Windows-related error notifications indicating issues with the graphics processing unit (GPU) or its drivers. TDR (Timeout Detection and Recovery) is a Windows mechanism that detects when the GPU becomes unresponsive and attempts to reset it. When this process fails, Windows reports these errors.
Common Symptoms
Users typically experience:
- System crashes accompanied by the error messages
- Video playback glitches, such as the video stopping while audio continues, or fast-forwarding to sync with ongoing audio
- Occasional screen flickering preceding a crash
- Repeated occurrences over weeks or months despite attempts at troubleshooting
Case Example
A user with an ASUS ROG Strix SCAR 18 (2024 model) detailed a cycle where the system crashes approximately after a week of stable operation, often during YouTube playback wherein the video stalls but audio persists, eventually leading to a full system crash. Similar incidents involve screen flickering before a crash.
System Specifications
- Model: ASUS ROG Strix SCAR 18 G834JZR
- Operating System: Windows 11 Pro (Version 10.0.26100)
- Processor: Intel Core i9-14900HX, 24 cores
- Graphics Card: NVIDIA GeForce RTX 4080 Laptop GPU
- Display Driver Version: 581.15
Analysis of Crash Dumps
Technical investigations frequently reveal nvlddmkm or dxgmms2 files as culprits:
- nvlddmkm.sys: The NVIDIA Windows kernel driver responsible for GPU management
- dxgmms2.sys: Windows DirectX Driver Model subsystem involved in GPU and graphics driver management
Both files are central to graphics operations
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