Google Ads suspension appeal form broken – stuck in infinite loop

Troubleshooting Google Ads Suspension Appeals: When the Appeal Form Gets Stuck in an Infinite Loop

If you’re managing a Google Ads account, encountering a suspension can be daunting, especially when it hampers your ability to resolve issues through the standard appeal process. Recently, some users have reported a frustrating experience: attempting to submit an appeal through the official Google Ads form results in an endless loop, preventing any meaningful communication with support. This article explores this common problem, outlines troubleshooting steps, and discusses alternative avenues to seek assistance.

The Issue: Appeal Form Malfunction

Several advertisers have encountered an error message upon attempting to submit an appeal:

“Refresh this page and try again. Unfortunately, there was a problem with the form.”

Despite multiple retries, the form remains unresponsive, trapping users in a seemingly endless loop. This issue appears to be widespread, affecting various browsers and devices.

Common Troubleshooting Steps Undertaken

To resolve the problem, affected users have tried the following standard troubleshooting techniques:

Clearing cache and cookies: Ensuring no stored data interferes with form submission.
Using incognito/private browsing modes: Avoiding conflicts caused by extensions or cached data.
Switching browsers: Testing with different browsers such as Chrome and Firefox.
Changing devices and networks: Attempting submission from different laptops and internet connections.

Despite these efforts, the issue persists, leaving users unable to submit their appeals and resolve account suspensions.

Is This a Known Issue?

While Google has not officially acknowledged this specific bug publicly, users have shared similar reports across online forums and support communities. The recurring nature suggests a possible technical glitch on Google’s side, which may involve form configuration or server-side problems.

Alternative Strategies to Contact Google Ads Support

When the official appeal form is unresponsive, advertisers should explore alternative methods to communicate with Google Ads support:

Contact via Support Center: Access Google’s dedicated support channels through the Google Ads Help Center. Sometimes, live chat or email support options become available based on your account status or geographic location.
Use Google Ads Help Community: Post detailed descriptions of your issue in the Google Ads community forums. Google representatives and experienced advertisers can offer guidance, workarounds, or escalate your issue.
Phone Support: In some regions, direct phone support is available. Check if your account qualifies and contact the support line directly.
Social Media Outreach: While less formal, reaching out to Google