Got no idea why but i have no audio coming out of both sets of headphones

Troubleshooting Guide: Resolving No Audio Output from Headphones on Your PC

Experiencing audio issues can be frustrating, especially when they seem to occur unexpectedly. If you’ve found yourself in a situation where no sound is coming from your headphones despite multiple attempts, you’re not alone. Let’s explore some common causes and effective solutions to restore your audio smoothly.

Understanding the Issue

In this scenario, the user reported that after a temporary black screen—which displayed the ASUS logo—the audio output from both headphone jacks ceased functioning. Despite efforts to troubleshoot, the problem persisted. Typical steps already taken included trying different ports, checking for driver updates, and restarting the computer multiple times.

Potential Causes

1. Temporary System Glitch: The black screen and ASUS logo may have interrupted audio drivers or system processes.
2. Driver Issues: Outdated or corrupted audio drivers can cause hardware malfunctions.
3. Sound Settings: Incorrect default playback device settings may prevent audio from playing through headphones.
4. Hardware Conflicts: Sometimes, conflicts between integrated and dedicated audio hardware can cause mute or no audio output.
5. System Updates or Hardware Changes: Recent updates or changes can inadvertently affect audio configuration.

Step-by-Step Troubleshooting

1. Check Audio Output Settings

2. Right-click the speaker icon in the taskbar and select Open Sound settings.

3. Under Output, ensure the correct playback device (your headphones) is selected.

4. Test switching between available devices if multiple are listed.

5. Verify Volume Levels and Muting

6. Confirm that the volume is turned up and not muted within the sound settings.

7. Check the volume mixer (right-click speaker icon > Open Volume Mixer) to ensure headphones are not muted there.

8. Inspect Hardware Connections

9. Try unplugging and re-plugging the headphones.

10. Test headphones on another device to rule out hardware failure.

11. Use different headphone jacks, if available.

12. Update or Reinstall Audio Drivers

13. Access Device Manager (Right-click Start button > Device Manager).

14. Expand Sound, video, and game controllers.
15. Right-click your audio device and select Update driver.
16. Choose Search automatically for updated driver software.
17. If updates are unavailable or problem persists, consider uninstalling the device and restarting your PC to allow Windows to reinstall the driver automatically.

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