Hinge issue on MSI Raider GE77HX – can’t close the lid anymore, and warranty won’t help…

Facing Hinge Troubles with the MSI Raider GE77HX: Seeking Solutions

In the world of laptops, encountering hardware issues can be a frustrating experience, especially when they push us into a dilemma regarding repairs and warranties. Today, I find myself in this exact situation with my MSI Raider GE77HX, and I’m here to share my story and seek guidance from fellow tech enthusiasts.

The Unfortunate Reality

After nearly a year of enjoying my laptop, I’ve joined the ranks of users facing an annoying hindrance: the lid of my laptop can no longer be closed. It’s disheartening to learn that this problem is common among my device’s peers, but what makes it worse is the realization that my warranty does not cover such a defect.

Initial Diagnosis

Upon inspection, it appears that the screw threads in the plastic casing have become stripped. A conversation with a repair technician confirmed my fears: fixing this issue would entail disassembling the laptop, purchasing a new set of casing parts, and effectively rebuilding it. To say that the cost of this repair is daunting would be an understatement.

It’s perplexing that a mere hinge issue could render the laptop unusable while also posing risks for further damage. From my perspective, the lack of visible breaks made me assume that replacing just the hinge support or a minor component would suffice, but that assumption proved naïve.

Seeking Alternatives

At this point, I’m left with critical questions before delving into expensive repairs. Is replacing the entire casing truly the only route, or are there specific components available separately that would do the trick? If the full replacement is unavoidable, are there budget-friendly alternatives I could explore?

I’ve stumbled across videos where individuals drill into the casing, affixing a metal plate at the back to provide support. Aesthetics are not a concern for me since I have no plans to resell the laptop, so if anyone has experience with cost-effective, practical fixes, I’d be greatly appreciative.

For reference, my model is the MSI Raider GE77HX 12UHS.

Call for Advice

If you’ve encountered similar issues or if you have any recommendations to help me avoid a costly repair—potentially totaling around 300€—I am all ears. Any tips, tricks, or insights would be invaluable as I navigate this challenge.

Thanks in advance for any help you can offer! ✌️

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One Comment

  1. Technical Support Response

    Hi,

    It sounds like you’re dealing with a challenging hinge issue that stems from stripped screw threads in the plastic casing. Unfortunately, if the threads are stripped and the screw cannot securely hold the hinge, this can cause the lid to remain stuck open or unable to close properly.

    Here are a few suggestions you might consider:

    • Seeking Repair Services: Some specialized repair shops can reinforce or retap the existing threads using epoxy or insert metal threaded inserts (like Helicoils). This can sometimes restore thread strength without replacing the entire casing.
    • Component-Level Replacement: Check if the specific hinge support or mounting bracket is available as a spare part. Replacing just that component can be more cost-effective than full casing replacement.
    • DIY Reinforcement: Since aesthetics are not a priority, you might explore attaching a small, custom-fitted metal plate or bracket externally with screws or adhesive to provide additional support. Ensure any modifications don’t interfere with the display or internal components.
    • Warranty and Support: Although your warranty may not cover this specific issue, it’s worthwhile to contact MSI support or authorized service centers. Sometimes, they may offer paid repairs or guidance for such hardware problems.

    Be cautious with DIY fixes like drilling or securing external supports,

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