How do I get a fake, malicious Google Maps listing removed ?

Effective Strategies for Removing Fake or Malicious Google Maps Listings

In today’s digital age, online reputation management is more critical than ever for local businesses. Unfortunately, some business owners encounter malicious actors who create fake listings on Google Maps to harm their reputation and mislead potential customers. If you’ve found yourself in such a situation, understanding how to effectively address the issue is essential.

The Challenge of Fake Google Maps Listings

Imagine discovering a listing on Google Maps claiming to represent your business, but with an unreasonably low rating—say, 1.4 stars compared to your authentic 4.3-star profile. Such deception not only distorts your business’s online presence but can also deter potential clients, leading to tangible financial losses.

Steps to Remove a Malicious or Fake Listing

1. Verify the Listing’s Authenticity
2. Begin by thoroughly reviewing the suspicious listing to confirm it is indeed fraudulent.

3. Note discrepancies such as false address details, contact information, or inconsistent branding.

4. Gather Evidence

5. Take screenshots of the fake listing, including its reviews, photos, and any other relevant details.

6. Collect documentation that proves your business’s legitimate existence and current information.

7. Report the Fake Listing to Google

8. Navigate to the Google Maps platform and locate the suspicious listing.
9. Click on “Suggest an edit” or “Claim this business.”
10. Use the “Remove a listing” or “Report a problem” feature to flag the listing.

11. Select the appropriate reason, such as “This place is permanently closed or has never existed,” or “Fake business.”

12. Provide Supporting Documentation

13. When prompted, submit the evidence you’ve gathered.

14. Clearly explain why the listing is fraudulent or malicious.

15. Utilize Google’s Business Support

16. For persistent issues, contact Google My Business support directly via their help center.

17. Use the support channels to escalate your case if the fake listing remains active after reporting.

18. Monitor the Status

19. Keep track of your reports and follow up if necessary.
20. Patience is key, as review processes may take several days.

Additional Tips for Protecting Your Business Online

• Ensure your legitimate Google My Business profile is fully optimized and verified.
• Regularly monitor online listings to catch any unauthorized or suspicious profiles early.
• Consider incorporating brand monitoring tools or services to automate alerts for new online mentions of your business.