I bought a new keyboard but when I plug it in it does not work and also stops my mouse from working.

Troubleshooting External Keyboard and Mouse Connectivity Issues on Your Laptop

Introduction

Connecting new peripherals to your laptop should be a straightforward process, but sometimes technical issues can arise that disrupt your workflow. If you’ve recently purchased a new keyboard and are experiencing problems with it not lighting up or responding, as well as your mouse ceasing to function, this guide aims to help identify and resolve those issues effectively.

Understanding the Issue

In this scenario, a user has acquired a Corsair K70 wired keyboard. Upon connecting the keyboard, it fails to power on—no backlighting or response—and causes the connected mouse to stop working. Despite hearing a connection sound, indicating that the laptop detects the device being plugged in, the peripherals are not functioning correctly. Such issues are commonly related to driver conflicts, hardware recognition problems, or port-related issues.

Step-by-Step Troubleshooting Guide

1. Verify Hardware Connection and Port Integrity
2. Try connecting the keyboard and mouse to different USB ports to rule out faulty ports.
3. Use ports directly connected to the laptop rather than through USB hubs, which may introduce compatibility issues.

4. Ensure that the USB connectors are securely plugged in.

5. Check Power and Compatibility

6. Confirm that the keyboard’s USB cable is intact and undamaged.
7. Test the keyboard on another computer to verify that it works correctly.

8. For the mouse, do the same to determine if the issue is specific to the current setup.

9. Update or Reinstall Device Drivers

10. Access the ‘Device Manager’ on your Windows laptop.
11. Locate the keyboard and mouse under the ‘Keyboards’ and ‘Mice and other pointing devices’ sections.
12. Right-click each device and select ‘Update driver.’ Choose the option to search automatically for updated driver software.

13. If updating doesn’t resolve the problem, consider uninstalling the devices. Right-click and select ‘Uninstall device,’ then disconnect and reconnect the peripherals to allow Windows to reinstall the drivers automatically.

14. Check for Windows Updates

15. Ensure your operating system is current, as updates often include improved device compatibility and driver support.

16. Navigate to Settings > Update & Security > Windows Update, and click ‘Check for updates.’

17. Update Chipset and USB Drivers

18. Visit your laptop manufacturer’s support website to download the latest chipset and USB drivers.

19. Installing these can often resolve connectivity issues related to hardware recognition.

20. **Examine Power Settings and USB