I cannot log in into my windows account on the Your PC did not start properly screen

Troubleshooting Windows Login Issues: Resolving the “Your PC Did Not Start Properly” Screen

Encountering login problems on Windows can be a frustrating experience, especially when persistent errors prevent access to your account. Recently, a user reported encountering the “Your PC did not start properly” screen after performing a system update and shutdown. This article aims to provide a comprehensive guide to understanding and resolving such issues, ensuring that you regain access to your Windows account smoothly.

Scenario Overview

In this particular case, the user experienced the following sequence:

• Conducted a Windows update and shut down the PC.
• Upon restarting, was met with the “Your PC did not start properly” error.
• After selecting options to troubleshoot, the system prompted to choose a user account.
• Attempts to log in with the user’s password, email, or Microsoft account credentials failed consistently.
• Tried resetting the Microsoft account password via mobile device, but subsequent login attempts still did not succeed.

This scenario highlights common challenges faced when Windows suffers from startup or login errors post-update, and underscores the importance of methodical troubleshooting.

Understanding the Root Causes

Such issues may stem from:
– Corrupted system files due to incomplete updates.
– Issues with user account credentials or account synchronization.
– Changes in system configurations preventing proper login.
– Errors introduced during recent updates or system resets.

Step-by-Step Troubleshooting Guide

1. Ensure Correct Credentials

• Double-check spelling, keyboard layout, and Caps Lock status.
• Try entering your password on a different device or through the on-screen keyboard if available.

2. Use the Windows Advanced Startup Options

• Restart your PC and interrupt the boot process (e.g., press and hold the power button as Windows attempts to start three times) to access Advanced Startup.
• Choose Troubleshoot > Advanced options.

3. Try System Restore

• Within Advanced options, select System Restore.
• Choose a restore point prior to the update or issue occurrence.
• Follow on-screen prompts to revert system files to a previous state.

4. Use Command Prompt for Advanced Repairs

• In Advanced options, select Command Prompt.
• Run commands such as:
• sfc /scannow to scan and repair system files.
• chkdsk /f /r to check and repair disk errors.

5. Reset the Password

• If you can access the Microsoft account recovery