I’m able to make phone calls, but I cannot receive them. My phone number shows up as ‘unknown’ to my phone. Why is that?

Understanding Why Your Incoming Calls Are Not Displaying Your Phone Number on Your Moto G Stylus

If you’ve recently switched to a new SIM card on your 2022 Moto G Stylus and are experiencing issues with incoming calls not displaying your phone number—while outgoing calls work fine—you’re not alone. Many users encounter scenarios where they can make calls but cannot receive them properly, with their number appearing as “unknown” to others. This guide aims to clarify why this issue occurs and offers practical solutions to resolve it.

Common Symptoms and Background

• Outgoing calls initiate successfully.
• Incoming calls do not display your number; caller ID shows “unknown.”
• Your phone’s settings indicate the phone number as “unknown.”
• The problem persists despite restarting the device, reinserting the SIM card, and ensuring “Do Not Disturb” mode is disabled.

Possible Causes

1. Network or Carrier Settings: Sometimes, the issue stems from the carrier’s configuration not correctly transmitting your caller ID information.
2. SIM Card Activation: A new SIM may not be fully activated or properly provisioned with your number info.
3. Device Settings: Misconfigured settings related to caller ID or network.
4. Software Glitches: Temporary bugs or outdated software can also cause this behavior.

Troubleshooting Steps and Solutions

1. Verify Carrier Support for Caller ID

Contact your mobile carrier to confirm whether your plan supports caller ID services and whether your account has any restrictions that might prevent your number from being displayed to others.

1. Check Your Phone’s Caller ID Settings

Navigate to your device Settings:
– Go to Settings > Phone > Calls > Additional Settings > Show My Caller ID.
– Ensure that the toggle for “Show My Caller ID” is enabled. If it’s turned off, your number may appear as “unknown” to recipients.

1. Reset Network Settings

Resetting network settings can resolve misconfigurations:
– On your Moto G Stylus:
– Go to Settings > System > Reset options.
– Select Reset Wi-Fi, mobile & Bluetooth.
– Confirm and restart your device.

Note: This will erase saved Wi-Fi networks and Bluetooth pairings, so have relevant data backed up.

1. Reinsert the SIM Card Properly

2. Power off your device.

3. Carefully remove the SIM card and inspect it for dust or damage.
4. Reinsert the SIM card securely and power on the device.
5. Perform a test call to check if the