I’m Sending a Message from One Phone and Receiving Replies on a Different Device

Troubleshooting Cross-Device Messaging Issues After Switching from iPhone to Android

Switching from an iPhone to an Android device can introduce several challenges, particularly when it comes to maintaining seamless messaging across devices. Recently, a user shared their experience of encountering a confusing messaging issue after replacing their water-damaged iPhone with an Android phone. This situation highlights some common pitfalls and solutions for maintaining consistent communication when transitioning between these platforms.

The Scenario

The user’s original iPhone was unfortunately submerged in water, necessitating a switch to a new Android device. They transferred their phone number to the Android, expecting to send and receive messages normally. However, they noticed that while sending messages from the Android device, responses were only visible on an old iPhone still signed into iCloud. The Android device itself did not display these incoming responses, nor could they be seen on other devices connected to the phone number.

Interestingly, responses from a particular contact—specifically the user’s brother, who also owns an Android device—appeared on the Android. This suggested a discrepancy in how messages are routed and synchronized across different devices and platforms.

Understanding the Underlying Causes

This issue often arises from the way messaging services are configured and integrated across devices, especially when switching platforms:

1. iMessage and FaceTime: Apple’s proprietary messaging services (iMessage and FaceTime) are tied to your Apple ID and specific device identifiers. When an iPhone is replaced or lost, and the number is transferred to an Android, these services may still try to deliver messages via Apple’s infrastructure, causing inconsistencies.

2. Text Message (SMS) and Multimedia Messaging (MMS): Standard SMS relies on the cellular provider’s network, and messages are typically device-agnostic. Proper configuration ensures messages are sent and received across devices seamlessly.

3. Device Sign-ins and Defaults: If the old iPhone remains signed into iCloud and Apple’s messaging services, it may still be registered to receive messages meant for your phone number, leading to duplicate or misplaced message delivery.

Steps to Resolve the Issue

To ensure smooth messaging transition after switching from an iPhone to an Android device, consider the following steps:

1. Deactivate iMessage and FaceTime on Your Apple ID

2. Sign in to Apple’s Deregistration Page and follow instructions to deregister iMessage with your phone number.