Internet shows “not connected” when internet works

Troubleshooting Windows Connectivity Issues Despite Active Internet Connection

Building a new PC can be an exciting milestone, but it often comes with its share of technical challenges. One common issue that many users encounter is experiencing a “not connected” status in Windows, even though their internet connection appears to be active. This can interfere with essential functions such as updating Windows, downloading apps from the Microsoft Store, and launching certain games or applications that depend on internet connectivity.

Understanding the Issue

Despite having an active internet connection—indicated by network icons or successful browsing—Windows may still display connectivity problems. Symptoms typically include:

• Inability to install Windows updates
• Difficulty launching official game launchers or other online services
• Problems downloading apps from the Microsoft Store

These issues often stem from underlying network configuration issues, DNS problems, or Windows network troubleshooting misconfigurations.

Potential Causes

Several factors can contribute to this discrepancy between perceived internet access and actual connection status:

• Network Adapter Problems: Outdated or corrupted drivers can hinder proper communication with network hardware.
• Firewall or Security Software Interference: Overly restrictive security settings may block necessary network traffic.
• DNS Configuration Issues: Incorrect DNS servers or misconfigured network settings can prevent proper hostname resolution.
• IPv4/IPv6 Conflicts: Incompatible or misconfigured IP address settings may cause connectivity inconsistencies.
• Windows Network Store Cache Corruption: Sometimes, the Windows Store cache or system network cache becomes corrupted, leading to connectivity errors.

Recommended Troubleshooting Steps

1. Verify Network Hardware and Drivers
2. Ensure your network cable or Wi-Fi connection is stable.

3. Update network adapter drivers via the manufacturer’s website or Device Manager.

4. Run Windows Network Troubleshooter

5. Navigate to Settings > Network & Internet > Status.

6. Click on “Network troubleshooter” and follow the prompts.

7. Reset Network Settings

8. Open Command Prompt as Administrator.
9. Execute the following commands:
   netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns

10. Restart your computer afterward.

11. Check DNS Settings

12. Set your DNS server to a public DNS, such as Google DNS (8.8.8.8 and 8.8.4.4).
13. To do this, go