Just got Fios installed and my phone keeps claiming there is no internet on the wifi connection

Troubleshooting Wi-Fi Connectivity Issues on Samsung Galaxy A54 After Recent Verizon Fios Installation

Recently, I transitioned to a new apartment and set up internet service through Verizon Fios. While the installation process went smoothly and the router is operational, I’ve encountered a persistent issue with my Samsung Galaxy A54 smartphone: it repeatedly reports that there is no internet access over the Wi-Fi connection, despite being connected.

Understanding the Issue

After connecting my phone to the Wi-Fi network, it initially recognizes the connection with full signal strength. However, periodically, the device switches over to mobile data, often without any apparent reason. When I check the network status, the Wi-Fi appears to be connected, yet the device indicates no internet access. Interestingly, toggling the Wi-Fi on my phone—either turning it off and on again or reconnecting—temporarily restores internet access. Nonetheless, the problem tends to reoccur intermittently.

Comparative Device Performance

It’s important to note that other devices in the apartment, including my wife’s Samsung Galaxy A51, have maintained stable Wi-Fi connections without any issues. They continue to enjoy consistent internet access via the same network, suggesting the problem may be isolated to my Galaxy A54 rather than a broader router or network configuration problem.

Potential Causes and Troubleshooting Steps

Given the circumstances, several factors could be contributing to this connectivity inconsistency:

1. Network Settings on the Samsung Galaxy A54
2. Ensure that your device’s software is up to date. Software updates often include important network stability fixes.

3. Reset network settings: This can resolve potential conflicts or misconfigurations. Navigate to Settings > General Management > Reset > Reset Network Settings.

4. Wi-Fi Configuration and Security Settings

5. Double-check the Wi-Fi password and security protocols on the router. Incompatibilities or outdated security protocols (like WEP) might cause connection issues.

6. Forget the Wi-Fi network on your phone, then reconnect by entering the password anew.

7. Router Compatibility and Firmware

8. Verify that your Fios router’s firmware is current. Firmware updates can resolve known compatibility issues.

9. Consider restarting or power-cycling the router to refresh the network connection.

10. Interference and Signal Quality

11. Minimize physical obstructions and electronic interference near the router and your device.
12. If possible, connect using the 5 GHz band instead of